Behavioral Health Access Navigator

Northern Light Health; Bangor (ME); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Sign On Bonus

Job summary

Northern Light Acadia Hospital in Bangor, ME is seeking a Patient Access Associate for the Behavioral Health Resource Center. The role coordinates patient access, bed management, crisis communications, and hospital operations on a 24/7 basis to facilitate timely access to inpatient psychiatric services and telepsychiatry.

The position serves as primary contact for behavioral health crisis calls, manages involuntary hospitalization processes, and provides after-hours registration and admission

Qualifications

• Requires Bachelor's degree in a mental health related field.
• Experience in hospital admissions or crisis response preferred.
• Knowledge of involuntary hospitalization processes.

Responsibilities

• Coordinate telehealth psychiatric consultation referrals with emergency departments.
• Serve as central intake for inpatient behavioral health admissions.
• Coordinate involuntary psychiatric hospitalization documentation and processes.
• Perform registration and admission functions during non-business hours.
• Follow hospital protocols in emergencies and incidents.

Skills

Communication

Adaptability

Emotional intelligence

Teamwork

Decision making

Patient centered care

Integrity

Education

Bachelor's degree in mental health

Job description

Northern Light Acadia Hospital in Bangor, ME is seeking a Patient Access Associate for the Behavioral Health Resource Center. The role coordinates patient access, bed management, crisis communications, and hospital operations on a 24/7 basis to facilitate timely access to inpatient psychiatric services and telepsychiatry.

The position serves as primary contact for behavioral health crisis calls, manages involuntary hospitalization processes, and provides after-hours registration and admission