Behavioral Health Access & Intake Specialist (Evenings/Weekends)

Chestnut Health Systems; Granite City (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Robust benefits

Job summary

Chestnut Health Systems seeks a Central Access Specialist II to be the main contact for individuals seeking mental health and substance use services. You will respond to calls, perform screenings and registrations, coordinate appointments and referrals, verify insurance benefits, and help connect consumers with appropriate services.

Weekend and evening hours may be required. Chestnut emphasizes trauma-informed, recovery-oriented care and data-driven quality improvement in a fully integrated

Qualifications

• High school diploma with 10 years of admissions, scheduling, or screening experience.
• Bachelor’s degree in a helping profession or related administrative field with 5 years of admissions, scheduling, or screening experience.
• Master’s degree in a helping profession or related administrative field.

Responsibilities

• Answer incoming and assigned outbound calls promptly and professionally using recovery-oriented approaches.
• Help individuals access and schedule mental health and substance use services.
• Screen consumers by telephone and in person to gather demographic, presenting problem, referral source, and basic insurance information.
• Enter registration and screening information into the electronic health record (EHR).
• Complete clinical screenings to generate billable services and document them accurately and on time.
• Schedule initial and follow-up appointments and provide referrals and linkages based on screening results.

Skills

Telephone skills

Communication

Calm under pressure

Customer service

Education

High school diploma + 10 years admissions experience

Bachelor's degree in helping profession/administrative field + 5 years experience

Master's degree in helping profession/administrative field

Tools

EHR system

Job description

Chestnut Health Systems seeks a Central Access Specialist II to be the main contact for individuals seeking mental health and substance use services. You will respond to calls, perform screenings and registrations, coordinate appointments and referrals, verify insurance benefits, and help connect consumers with appropriate services.

Weekend and evening hours may be required. Chestnut emphasizes trauma-informed, recovery-oriented care and data-driven quality improvement in a fully integrated