Behavioral Health Access & Intake Coordinator

CommunityCare, Inc.; Tulsa (OK); On-site; USD 42,981,000 - 64,472,000; Full time

Job summary

CommunityCare, Inc. in Tulsa, OK, is seeking a Behavioral Health Intake Specialist to support member access and benefits processing. You will handle calls, verify eligibility, and route requests to appropriate in-network services.

The role emphasizes strong communication, multitasking, and confidentiality, with involvement in prior authorizations and documentation of interactions. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• Basic punctuation and grammar skills.
• Ability to multi-task and manage time efficiently.
• Proficient in Microsoft applications.
• Ability to work independently and apply good judgment.
• Ability to maintain and preserve information of highly confidential nature.
• Possess strong oral communication skills.
• Successful completion of Health Care Sanctions background check.

Responsibilities

• Provide telephone support from 8AM-5PM to support behavioral health needs for all lines of business.
• Resolve calls related to referral, authorization, and member eligibility and network.
• Determine if calls are clinical and transfer to clinical staff as needed; inform callers of utilization requirements.
• Make initial referrals to behavioral health services and document progress notes as needed.
• Assist with claims questions, generate provider faxes and member letters, and other admin tasks.
• Handle calls from disgruntled or upset members professionally.
• Perform other duties as required.

Skills

Communication skills

MS Office

Multi-tasking

Independent work

Confidential data

Background check

Education

High school diploma or equivalent

Healthcare/Customer service experience preferred

Job description

CommunityCare, Inc. in Tulsa, OK, is seeking a Behavioral Health Intake Specialist to support member access and benefits processing. You will handle calls, verify eligibility, and route requests to appropriate in-network services.

The role emphasizes strong communication, multitasking, and confidentiality, with involvement in prior authorizations and documentation of interactions. Equal opportunity employer committed to diversity and inclusion.