BEER-WINE-LIQR/LEAD CLERK

Metro Market in; Brookfield (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a Beer-Wine-Liquor Lead Clerk to create an outstanding customer experience and manage department operations. The ideal candidate will have management experience, effective communication skills, and knowledge of industry trends. This role emphasizes customer service and teamwork while ensuring compliance with laws and company guidelines.

Qualifications

• Must be 21 years of age.
• Management experience preferred.
• Beer/Wine/Liquor experience.

Responsibilities

• Promote trust and respect among associates.
• Train and develop associates, participate in performance appraisals.
• Create a welcoming environment for customers.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Education

High school education or equivalent preferred

Job description

BEER-WINE-LIQR/LEAD CLERK (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Beer/Wine/Spirits operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements:

• Must be 21 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Desired Qualifications:

• High school education or equivalent preferred
• Management experience preferred
• Beer/Wine/Liquor experience
• Familiar with industry terms and processes
• Retail experience
• Knowledge of imported and domestic varieties, flavor profiles, and production methods
• Knowledge of industry trends in specialty wines and beers relevant to the customer
• Second language skills (speaking, reading, and/or writing)

Key Responsibilities:

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates, participate in performance appraisals.
• Adhere to all applicable laws and company guidelines.
• Create a welcoming environment for customers, answer questions, and offer product samples in accordance with laws and company policies.
• Inform customers of department specials and promotions.
• Display a positive attitude.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions in partnership with store management.
• Educate associates about current and upcoming promotions.
• Prepare seasonal critiques and assist in budget and financial reviews.
• Maintain inventory accuracy and manage stock levels.
• Update shelf tags and promotional signs regularly.
• Train staff on inventory management and computer-assisted ordering.
• Ensure proper temperature controls and logs for cases and coolers.
• Reinforce safety procedures and report unsafe conditions.
• Perform all essential functions with or without reasonable accommodations.