Beer-Wine-Liqr/Clerk

Kroger; Lexington (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger in Lexington, KY is seeking a department associate to enhance customer experience in the Beer/Wine/Spirits area. You will help customers with product questions, support display plans and promotions, and maintain accurate labeling and inventory.

Knowledge of products and friendly service are essential. Responsibilities include ensuring proper temperatures, safety compliance, and reporting issues to store management.

Qualifications

• Must be 21 years of age or older.
• Ability to handle stressful situations with composure.
• Strong communication skills and basic math proficiency.

Responsibilities

• Answer questions about products in the department and store.
• Promote and execute display plans and in-store promotions for alcohol products.
• Maintain knowledge of Beer/Wine/Spirits products and industry terms.
• Ensure correct labeling, stocking and inventory of department merchandise.
• Monitor temperatures and safety procedures in the alcohol area.
• Report discrepancies and safety concerns to management.

Skills

Effective communication

Stress management

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Promote trust and respect among associates.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.

Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.

Inform customers of Beer/Wine/Spirits specials.

Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.

Adequately prepare, package, label and inventory merchandise.

Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

Label, stock and inventory department merchandise.

Report product ordering/shipping discrepancies to the department manager.

Display a positive attitude.

Stay current with present, future, seasonal and special ads.

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

Must be 21 years of age

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Desired

Beer/Wine/Liquor experience

Knowledge of imported and domestic varieties, the flavor profiles and how they are made.

Knowledge of industry trends in specialty wines and beers as they relate to the customer.

Retail experience

Second language: speaking, reading and/or writing