Bedding Associate

Beloit Mattress Company; Beloit (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Beloit Mattress Company is seeking a dependable, detail-oriented team member to support our mattress manufacturing, warehouse, delivery, and customer service operations. This role helps ensure our products meet quality standards, deliveries are completed accurately and on time, and customers enjoy an exceptional experience from delivery through setup.

The ideal candidate is a team player who communicates effectively, follows procedures, and is committed to continuous improvement across the

Qualifications

• Excellent customer service and communication skills.
• Reliable, punctual, and accurate in task completion.
• Attention to detail and commitment to quality workmanship.
• Able to work across manufacturing, warehouse, and delivery functions.
• Strong organizational, problem-solving, and time-management abilities.
• Willingness to learn new products and procedures.
• Ability to follow safety guidelines and standard operating procedures.

Responsibilities

• Provide friendly service during product delivery and setup.
• Deliver mattresses, box springs, and furniture on schedule.
• Inspect and maintain delivery vehicles and equipment.
• Verify orders and loads for accuracy prior to departure.
• Coordinate with teams to ensure product availability and timely fulfillment.
• Maintain organized warehouse layout to support efficient picking and loading.
• Support customer service activities as needed.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Time management

Safety awareness

Driving license

Job description

Department: Manufacturing, Warehouse & Delivery

Reports To: Operations Manager

Position Summary

We are seeking a dependable, detail-oriented, and customer-focused team member to support our mattress manufacturing, warehouse, delivery, and customer service operations. This position plays an important role in ensuring our products meet quality standards, deliveries are completed accurately and on time, and customers receive an exceptional experience from delivery through setup.

The ideal candidate is a team player who takes pride in their work, communicates effectively, follows established procedures, and is committed to continuous improvement in all areas of the operation.

Key Responsibilities

1. Customer Experience & Service Excellence

• Provide friendly, professional, and courteous service to customers during product delivery and setup.
• Confirm customer satisfaction and ensure bedding products are delivered and set up according to expectations.
• Address customer concerns or delivery issues promptly and professionally.
• Follow up with customers after delivery, as needed, to gather feedback and strengthen customer relationships.
• Assist with customer service activities when needed to support overall customer satisfaction.

2. Delivery & Warehouse Operations

• Deliver mattresses, box springs, and furniture safely, accurately, and on schedule.
• Plan and follow efficient delivery routes to minimize delays and control fuel costs.
• Inspect and maintain delivery vehicles, tools, and equipment to ensure they are safe and ready for use.
• Verify delivery orders and inspect loads for accuracy before leaving the warehouse.
• Coordinate with manufacturing and warehouse personnel to confirm product availability and ensure timely order fulfillment.
• Maintain an organized warehouse layout that supports efficient inventory access, order picking, staging, and loading.
• Prioritize high-demand products near staging areas when appropriate to improve workflow and productivity.

3. Manufacturing & Quality Control

• Assist in manufacturing high-quality mattresses that meet company standards and customer expectations.
• Perform quality checks throughout the manufacturing and assembly process to identify and prevent defects.
• Follow current assembly instructions, product specifications, safety procedures, and quality guidelines.
• Help train and support teammates in proper mattress-making techniques and established best practices.
• Stay informed about new product models, assembly methods, process changes, and updated procedures through training and team communication.
• Identify opportunities to improve manufacturing processes, product quality, and operational efficiency.
• Use recycled or damaged materials appropriately when permitted and suitable, while maintaining product quality and safety standards.

4. Teamwork & Communication

• Participate in daily team briefings to review goals, schedules, priorities, and operational challenges.
• Communicate effectively with manufacturing, warehouse, delivery, and customer service teams.
• Share customer feedback and delivery observations to help improve products, processes, and service.
• Assist coworkers when needed to ensure daily operations run smoothly.
• Contribute to a positive, cooperative work environment built on accountability, respect, and clear communication.

Qualifications & Skills

• Strong customer service and communication skills.
• Reliable, punctual, and committed to completing tasks accurately and efficiently.
• Strong attention to detail and a commitment to quality workmanship.
• Ability to work collaboratively across manufacturing, warehouse, and delivery functions.
• Good organizational, problem-solving, and time-management skills.
• Willingness to learn new products, procedures, and manufacturing techniques.
• Ability to follow safety guidelines and standard operating procedures.
• Ability to handle physical tasks associated with manufacturing, warehouse work, and product delivery, with or without reasonable accommodation.
• Valid driver's license and a satisfactory driving record if driving duties are required.
• Previous experience in manufacturing, warehouse operations, furniture or mattress delivery, or customer service is preferred but not required.

What Success Looks Like

• Customers consistently report positive experiences with delivery and product setup.
• Deliveries are completed safely, accurately, and on time, with minimal errors or product damage.
• Manufactured mattresses consistently meet quality standards.
• The warehouse remains organized and supports efficient operations.
• Team members communicate effectively, support one another, and work toward shared goals.
• Employees actively identify opportunities to improve quality, efficiency, and customer satisfaction.

Our Ideal Candidate

Our ideal candidate takes ownership of their work, values customer satisfaction, and understands that quality products and dependable service go hand in hand. They are adaptable, proactive, safety-conscious, and willing to contribute wherever needed to help the team succeed.