Become a Luxury Brand Evaluator in US, US

CXG; Kihei (HI); Remote; USD 28,000 - 55,000; Full time

Benefits offered by this job

Collaborative projects with luxury/ret

Flexible assignments

Reimbursements for approved purchases

CXG Live platform for mission mgmt

Job summary

CXG is a global customer experience consulting firm focusing on premium and luxury brands. You will join a flexible network of evaluators who visit stores or assess online experiences to provide candid feedback.

Each mission is designed to fit personal preferences, with opportunities to collaborate with iconic brands worldwide. We value reliability, attention to detail, and a passion for customer experience.

Qualifications

• Must be 18 years or older (21+ in the US).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience required; honest feedback from genuine customers is valued.

Responsibilities

• Choose assignments that fit your preferences and profile.
• Visit luxury stores or evaluate online from home.
• Observe ambiance, service quality, and overall customer experience.
• Provide honest feedback through our questionnaires on the platform.

Skills

Observation skills

Attention to detail

Feedback communication

Time management

Tools

CXG Live platform

Job description

About the Role:

CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
We partner with premium and luxury brands to transform experiences for meaningful impact.We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.