Become a Luxury Brand Evaluator in the US, US

CXG; Naples (FL); Hybrid; USD 21,000 - 55,000; Full time

Benefits offered by this job

Collaborate with iconic brands

Flexible assignments

Compensation for your time and input

CXG Live mobile platform

Job summary

CXG is a global customer experience consultancy specializing in premium and luxury brands. We seek a luxury brand evaluator to discreetly assess in-store and online experiences, providing critical feedback to refine services.

Each visit takes about 20 minutes, with multiple missions possible monthly. You can choose assignments, visit stores or evaluate online from home, observe nuances of service, ambiance, and satisfaction, and share insights via our questionnaires.

Qualifications

• No prior experience required; honest feedback from genuine customers welcome.
• Must be 18 years or older (21 in the United States) if applicable.
• Current customer of premium and luxury brands preferred.

Responsibilities

• Choose assignments aligned with your interests.
• Visit luxury stores or evaluate online from home.
• Observe ambiance, service quality, and overall customer experience.
• Provide honest feedback through questionnaires on our platform.

Skills

Attention to detail

Observational skills

Excellent communication

Job description

CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.

We partner with premium and luxury brands to transform experiences for meaningful impact.We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide

What you will be doing:

• Choose your assignments - align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
• Observe carefully - check the ambiance, service quality, and overall customer experience
• Provide honest feedback - use our platform to share your observations through questionnaires

Perks of the Role:

• Collaborate with iconic brands across industries
• Flexible assignments tailored to your interests
• Compensation for your time and input, with the potential for reimbursement on purchases
• A user-friendly platform for managing missions and feedback

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Must be 18 years or older (21 years or older in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers