Become a Luxury Brand Evaluator in Washington, US

CXG; Bethesda (MD); Híbrido; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible assignments

Purchase reimbursements

Global brands exposure

Mobile platform CXG Live

Descripción de la vacante

CXG is seeking a Luxury Brand Evaluator to assess customer experiences across luxury boutiques, online channels, and product returns. You’ll visit stores or evaluate online, providing honest feedback to help brands refine services. Flexible assignments, with missions that fit your schedule, and competitive compensation.

No prior experience required; you must be 18+ (21+ in some US states). You’ll use the CXG Live platform to manage missions and submit feedback, joining a global network of

Formación

• No prior experience required; we value honest feedback from genuine customers.
• Must be 18 years or older (21 years or older in the United States).
• Ability to observe and articulate customer experience.

Responsabilidades

• Choose assignments - align missions with your preferences and profile.
• Visit luxury stores or evaluate online - engage with sales associates in stores or online from home.
• Observe carefully - check ambiance, service quality, and overall customer experience.
• Provide honest feedback - share observations through questionnaires on our platform.

Conocimientos

Attention to detail

Customer experience

Feedback collection

Herramientas

CXG Live platform

Descripción del empleo

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.

2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.

3. Observe carefully - check the ambiance, service quality, and overall customer experience.

4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.