Become a Luxury Brand Evaluator in San Francisco, US

CXG group; San Francisco (CA); Hybrid; USD 1,700 - 4,500; Part time

Benefits offered by this job

Collaborate with iconic brands

Flexible assignments tailored to your

Compensation for your time and input

Potential for reimbursement onPurchas

Job summary

CXG is a global Customer Experience consulting firm focused on premium and luxury brands. As a luxury brand evaluator, you will discreetly assess customer experiences, providing critical feedback to refine services across boutiques, online stores, and product returns.

Each in-store visit takes about 20 minutes, with opportunities for multiple missions per month. You’ll collaborate with prestigious brands worldwide and use CXG Live to manage missions and feedback.

Qualifications

• Ability to assess store ambiance and service quality.
• Excellent written and verbal feedback skills.
• Comfort with using an online platform to submit evaluations.

Responsibilities

• Choose your assignments - align missions with your preferences and profile.
• Visit luxury stores or evaluate online - engage with sales associates in-store or online from home.
• Observe carefully - check ambiance, service quality, and overall customer experience.
• Provide honest feedback - share observations through questionnaires on our platform.

Skills

Observation skills

Feedback writing

Customer experience analysis

Job description

CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
We partner with premium and luxury brands to transform experiences for meaningful impact.We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.

2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.

3. Observe carefully - check the ambiance, service quality, and overall customer experience.

4. Provide honest feedback - use our platform to share your observations through questionnaires.

Perks of the Role:

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.