Become a Luxury Brand Evaluator in Irvine, US

CXG; Laguna Beach (CA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Collaborate with iconic brands across

Flexible assignments tailored to your

Compensation for your time and input,

User-friendly platform for managing

Job summary

CXG in Laguna Beach, CA, invites you to join as a customer experience evaluator for luxury brands. Visit stores or assess online experiences, providing honest feedback via our platform. Each assignment takes about 20 minutes, with multiple missions available monthly.

No prior experience required; you must be 18 or older (21+ in US) and able to access premium brand environments. You’ll be rewarded for your time and input, with potential reimbursements for approved purchases, and you’ll manage

Qualifications

• Must be 18+ years old (21+ in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers

Responsibilities

• Visit luxury stores or evaluate online experiences.
• Observe ambiance, service quality, and overall customer experience.
• Provide honest feedback through questionnaires on the CXG platform.
• Align missions with personal preferences and profile; manage multiple assignments per month

Skills

Attention to detail

Reliability

Observant

Punctual

Customer experience focus

Tools

CXG Live platform

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide

What you will be doing:

• Choose your assignments - align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
• Observe carefully - check the ambiance, service quality, and overall customer experience
• Provide honest feedback - use our platform to share your observations through questionnaires

Perks of the Role:

• Collaborate with iconic brands across industries
• Flexible assignments tailored to your interests
• Compensation for your time and input, with the potential for reimbursement on purchases
• A user-friendly platform for managing missions and feedback

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Must be 18 years or older (21 years or older in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers