Become a Luxury Brand Evaluator in San Jose, US

CXG; Pleasanton (CA); Remote; USD 30,000 - 47,000; Full time

Benefits offered by this job

Flexible assignments

Potential reimbursement for purchases

User-friendly mission management

Job summary

CXG is seeking a luxury brand evaluator to discreetly assess customer experiences across boutiques and online channels. You will visit stores, purchase experiences, or evaluate online interactions and provide structured feedback to help brands refine services.

Flexibility is key: each in-store visit takes about 20 minutes, with multiple assignments available monthly. You can work remotely or on-site depending on the mission, collaborating with iconic brands worldwide.

Qualifications

• Must be 18+ years old (21+ in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience required; honest feedback from genuine customers

Responsibilities

• Choose your assignments and align missions with your preferences and profile
• Visit luxury stores or evaluate online from home or on-site as applicable
• Observe ambiance, service quality, and overall customer experience
• Provide honest feedback via questionnaires on our platform

Skills

Punctual

Organized

Detail-oriented

Reliable

Observant

Customer-focused

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide

What you will be doing:

• Choose your assignments - align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
• Observe carefully - check the ambiance, service quality, and overall customer experience
• Provide honest feedback - use our platform to share your observations through questionnaires

Perks of the Role:

• Collaborate with iconic brands across industries
• Flexible assignments tailored to your interests
• Compensation for your time and input, with the potential for reimbursement on purchases
• A user-friendly platform for managing missions and feedback

Compensation:

• Non-Purchase Evaluations: Earn a fee based on mission complexity
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

• Must be 18 years or older (21 years or older in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers