Beauty Training Manager - Kiehl's, Herald Square

Macy's; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Macy's is seeking a Beauty Training Manager in New York to lead counter teams, drive sales, and elevate customer experience across beauty and fragrance categories.

You will train and coach Counter Managers, Beauty Advisors, and Make-up Artists, coordinating with store leadership on timekeeping, reviews, and performance management to ensure consistent brand execution.

Qualifications

• 2–5 years' leadership/supervisory experience in a service-driven environment.
• Experience driving sales and training initiatives on the sales floor.
• Ability to coach teams and manage timekeeping, reviews, and performance.

Responsibilities

• Lead and coach counter team to achieve sales goals and customer experience standards.
• Plan and execute events with vendors and appointments to boost volume.
• Oversee training on new techniques and initiatives for beauty products.
• Drive loyalty through customer engagement and My Client programs.

Skills

Sales Leadership

Event Management

Coaching & Development

Training & Development

Communication

Organizational Skills

Interpersonal Skills

Education

High School diploma or equivalent

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Beauty Training Manager drives sales through focused execution of My Macy's, Omni, and Customer Experience initiatives, including Virtual Selling and sales via Social Media Platforms. They work alongside the Sales & Customer Experience Manager to advance the business, leverage product knowledge, and expand the skills of the team. The manager trains, coaches, and develops a team of Counter Managers, Beauty Advisors, and Make-up Artists, leading them through new training and initiatives while holding them accountable. All activities related to training, building a repeat client base, elevated merchandise presentation, and maintaining a clean, neat, organized shopping environment for customers are within their responsibility.

What You Will Do

• Plan, lead, and exceed sales goals by providing effective selling floor leadership, coaching, and recognition.
• Organize, outline, and execute events aimed at boosting business volume, including vendor partnerships and appointment planning.
• Exceed Customer Experience expectations, ensuring Macy's stands out as the premier global destination for beauty and fragrance.
• Foster Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client.
• Recruit, train, coach, and develop a team of Beauty Colleagues for a counter. Oversee all leadership functions related to timekeeping, annual reviews, and performance management.
• Observe Beauty Colleagues, focusing on Customer Experience behaviors; ensure all employees provide an exceptional shopping experience to Customers and provide feedback as needed.
• Ensure Beauty Colleagues and Counter Managers are fully trained on any new application techniques or initiatives.
• Coach Beauty Colleagues and Counter Managers to utilize current training to reinforce building client relationships, including vendor training and initiatives.
• Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results.
• Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter.
• Communicate advertising and sales information to the team effectively.
• Improve attendance and ensure compliance with weekend hours among staff; leverage scheduling systems.
• Motivate Beauty Advisors to encourage participation in Macy's Loyalty program by highlighting the benefits of new accounts.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Sales Leadership: Demonstrated ability to plan, lead, and surpass sales goals through effective selling floor leadership, coaching, and recognition.
• Event Management: Proficiency in organizing, outlining, and executing events aimed at boosting business volume, including vendor partnerships and appointment planning.
• Coaching and Development: Experience in fostering Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client. Ability to recruit, train, coach, and develop a team of Beauty Colleagues while overseeing all leadership functions related to timekeeping, annual reviews, and performance management.
• Training and Development: Skilled in ensuring Beauty Colleagues and Counter Managers are fully trained on new application techniques or initiatives and coaching them to utilize current training to reinforce client relationships.
• Communication and Collaboration: Strong communication and collaboration skills to effectively work with Sales and Customer Experience Managers, Store teams, and Beauty Colleagues to lead event execution and selling initiatives at the counter. Ability to communicate advertising and sales information to the team effectively.
• Organizational Skills: Strong organizational skills and the ability to adapt quickly to changing priorities.
• Interpersonal Skills: Strong interpersonal skills, including the ability to empower and develop teams, collaborate effectively, and function as a member of a team.

Who You Are

Candidates with a High School degree or equivalent are encouraged to apply. 2-5 years' experience in a leadership/supervisory position in a service-driven environment.

Ability to add, subtract