Beauty Client Development Manager - CHANEL Beaute, Queens Center - Full Time

Macy's; Elmhurst (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

Macy's is seeking a Cosmetics Client Development Manager to lead the luxury cosmetics team, coach Beauty Advisors, and elevate client experiences. You will nurture client relationships, leverage product knowledge, and mentor staff toward goals, while driving hospitality and authentic connections across the department.

This role emphasizes entrepreneurial energy, data-driven decisions, and cross-functional collaboration to sustain growth and deliver premium service to customers.

Qualifications

• Experience leading beauty teams and delivering guest-centric service.
• Deep knowledge of luxury cosmetics and clienteling best practices.
• Ability to analyze reports and translate data into action plans.
• Strong communication and interpersonal skills to coach staff.

Responsibilities

• Lead Beauty Advisors with coaching to deliver exceptional customer service.
• Build trust-based client relationships to drive sustainable growth.
• Coach on clienteling tools and personalized follow-ups using data insights.
• Lead by example in service, creating authentic, lasting connections.
• Utilize selling techniques that prioritize client needs and experiences.
• Monitor sales metrics daily to seasonally adjust plans.
• Plan and execute events to meet department goals.
• Oversee stock presentation, organization, and replenishment.
• Collaborate with brand reps and vendors to enhance customer experience.
• Manage vendor events and promotions, ensuring customer focus.
• Ensure hygiene and cleanliness standards are maintained.

Skills

Leadership

Client relationships

Analytics

Communication

Interpersonal skills

Creativity

Detail orientation

Collaboration

Entrepreneurial spirit

Coaching

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.

What You Will Do

• Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team-creating a culture of hospitality where every interaction feels personal, polished, and memorable.
• Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
• Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
• Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
• Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
• Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
• Plan and execute business-driving events to meet department goals.
• Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
• Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
• Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
• Ensure full compliance with hygiene and cleanliness standards.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
• Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
• Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
• Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
• Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
• Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
• Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
• Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
• Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
• Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
• Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
• Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
• Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations