Beauty Supervisor-Augusta Mall

Victoria's Secret & Co.; Augusta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Victoria's Secret & Co in Augusta seeks a Beauty Supervisor to lead how customers experience the brand in-store. The role focuses on delivering exceptional customer and associate experiences while growing top-line sales.

In larger stores, responsibilities may be shared with a Beauty Manager, reporting to Store Manager or Beauty Manager. The Beauty Supervisor ensures visual execution, product storytelling, and standards on the sales floor and fitting room where applicable, partnering with store

Qualifications

• Experience in retail leadership or supervision preferred.
• Strong customer service orientation and communication skills.
• Ability to coach and develop associates and manage daily staffing.

Responsibilities

• Ensure strong customer and brand environment with beauty experience.
• Execute and maintain product presentation and selling behaviors per Brand guidance.
• Lead visual merchandising within the beauty category and support product storytelling.
• Collaborate with Operations Leaders to ensure product availability and readiness.
• Escalate risks and opportunities related to customer and brand experience.
• Lead or support broader store responsibilities depending on store size.

Job description

A Victoria's Secret & Co Beauty Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a Beauty Manager. This role reports to the Store Manager or Beauty Manager, as assigned.

Key Responsibilities

The Beauty Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent Beauty experience. They ensure both product presentation and selling behaviors reflect the Brand's guidance and objectives. Specifically, the Beauty Supervisor is responsible for executing and maintaining:

• Visual execution within the beauty business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing