Beauty Retail Team Lead: Coach, Engage & Hit Goals

sephora.com; Baltimore (MD); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive workplace

Job summary

Sephora stores in Baltimore (MD) seeks a Sales and Service Leader to guide a high-performing team and deliver outstanding client service. You will lead by example, coaching staff, maintaining product knowledge, and driving store sales while nurturing an inclusive environment.

This full-time, hourly role emphasizes a client-first mindset, operational excellence, and brand initiatives, with opportunities to mentor others and grow within Sephora’s culture of belonging.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth Provide ongoing feedback and development to elevate team performance.
• Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience.

Job description

Sephora stores in Baltimore (MD) seeks a Sales and Service Leader to guide a high-performing team and deliver outstanding client service. You will lead by example, coaching staff, maintaining product knowledge, and driving store sales while nurturing an inclusive environment.

This full-time, hourly role emphasizes a client-first mindset, operational excellence, and brand initiatives, with opportunities to mentor others and grow within Sephora’s culture of belonging.