Beauty Retail Key Holder — Customer Experience Leader

L'oreal Usa; Roanoke (VA); On-site; USD 2,149,000 - 2,425,000; Full time

Job summary

SalonCentric, a subsidiary of L’Oréal USA, seeks friendly, customer-focused associates for its Roanoke, VA store. You will deliver exceptional service to salon professionals and customers, sell top-tier beauty brands, and share industry trends.

The role includes processing sales, replenishing stock, and participating in inventories; weekend availability is required. Candidates should have a high school diploma or GED, strong math and reading skills, and the ability to lift up to 20 lbs.

Qualifications

• Outstanding customer service and communication skills.
• Retail or related experience strongly preferred
• Basic reading and math skills
• Ability to use computerized point of sale system, SAP experience preferred
• Must be able to work weekends as availability guidelines require
• 18 years of age and High School Diploma or equivalent GED, preferred
• Must be able to lift up to 20 lbs.
• Must be able to stand and walk about the store throughout scheduled shift
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Responsibilities

• Provide exceptional customer service to Salon professionals and retail customers.
• Sell professional beauty brands and educate customers on promotions and events.
• Process and replenish merchandise; assist with inventories and cycle counts; maintain store appearance.
• Educate customers on product knowledge and industry trends; collaborate with team to hit goals.
• Support growth and development within SalonCentric and L’Oréal USA.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

SAP

Job description

SalonCentric, a subsidiary of L’Oréal USA, seeks friendly, customer-focused associates for its Roanoke, VA store. You will deliver exceptional service to salon professionals and customers, sell top-tier beauty brands, and share industry trends.

The role includes processing sales, replenishing stock, and participating in inventories; weekend availability is required. Candidates should have a high school diploma or GED, strong math and reading skills, and the ability to lift up to 20 lbs.