Beauty Counter Manager: Lead Luxury Brand Sales & Experiences

Nordstrom, Inc.; Los Angeles (CA); On-site; USD 37,000 - 39,000; Full time

Job summary

Nordstrom, Inc. in Los Angeles, CA is seeking a Beauty Counter Manager to drive sales and deliver personalized beauty experiences.

You will combine sales skills with teaching moments to help customers select products, while leading a team and maximizing results in a commission-based environment. The role emphasizes trends in makeup and skincare, customer connection, and building loyalty both in-store and online.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in networking and using technology.
• Ability to work a flexible schedule, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Relationship building

Sales driven

Multitasking

Digital selling

Flexibility

Job description

Nordstrom, Inc. in Los Angeles, CA is seeking a Beauty Counter Manager to drive sales and deliver personalized beauty experiences.

You will combine sales skills with teaching moments to help customers select products, while leading a team and maximizing results in a commission-based environment. The role emphasizes trends in makeup and skincare, customer connection, and building loyalty both in-store and online.