Beauty Client Development Manager - CHANEL Beaute, Burlington - Full Time

Macy's, Inc.; Burlington (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

3% commission on net sales

Job summary

Macy's, Inc. is seeking a Cosmetics Client Development Manager to lead a luxury cosmetics brand, coach Beauty Advisors, and create welcoming, customer-focused experiences. You will leverage product knowledge and artistry to inspire both clients and team members.

You will build trusted client relationships, drive sustainable growth, coach on clienteling tools, manage stock and events, and partner with brand representatives to elevate the shopping experience across channels.

Qualifications

• Leadership and coaching to Beauty Advisors to deliver customer-centric service.
• Deep knowledge of luxury cosmetics brands and current beauty trends.
• Strong analytical ability to interpret metrics and drive growth.
• Excellent written and verbal communication across teams.
• Proven collaboration with cross-functional partners and vendors.

Responsibilities

• Lead with passion to oversee all aspects of the assigned luxury cosmetics brand.
• Coach Beauty Advisors and build warm, inclusive customer experiences.
• Foster client relationships and drive sustainable business growth.
• Coach on clienteling tools for personalized follow-ups and experiences.
• Monitor sales performance and plan events to meet department goals.
• Oversee stock presentation, organization, and replenishment.
• Partner with brand representatives and vendors to enhance the customer journey.

Skills

Leadership

Client relationships

Coaching

Analytical skills

Communication

Interpersonal skills

Creativity

Strategic thinking

Detail orientation

Collaboration

Entrepreneurial spirit

Coaching & development

Business & service orientation

Problem solving

Adaptability

Education

Bachelor's degree or equivalent work experience

Tools

CRM software

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer‑centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.

What You Will Do

• Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team-creating a culture of hospitality where every interaction feels personal, polished, and memorable.


• Demonstrate an entrepreneurial mindset by building strong, trust‑based client relationships while driving sustainable business growth and energizing the brand.


• Provide ongoing coaching on clienteling tools to help the team execute personalized follow‑ups and experiences, using data and insights to support client retention.


• Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.


• Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.


• Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.


• Plan and execute business‑driving events to meet department goals.


• Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.


• Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.


• Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer‑focused experience.


• Ensure full compliance with hygiene and cleanliness standards.


• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.


• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.


• Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.


• Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.


• Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross‑functional partners.


• Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.


• Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.


• Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.


• Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.


• Entrepreneurial Spirit: Demonstrates a proactive, ownership‑driven mindset with a passion for driving results in a performance‑based environment.


• Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.


• Business & Service Orientation: Balances a love for the beauty industry with a results‑driven approach, aligning service excellence with business goals.


• Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast‑paced environment.


• Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.


• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.


• Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Additional Benefits we offer include

• Merchandise discounts


• Performance‑based incentives


• Annual merit review


• Employee Assistance Program with mental health counseling and legal/financial advice


• In addition to hourly rate, may receive 3% - 3% on commission eligible net sales

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

BEAUTY00

Other Benefits and Details

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Access the full menu of benefits offerings [here.](https://hr.macys.net/csw/u/pub/pdfs/14973.pdf)