Beauty and Wellness Consultant

Walgreens; San Tan Valley (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a Beauty and Wellness Consultant to enhance customer experience through personalized advice and exceptional service. This role involves maximizing sales and brand awareness while providing beauty consultations and maintaining department standards. Ideal candidates will have retail experience and a passion for beauty and wellness.

Qualifications

• At least one year of retail sales experience with sales goals.
• Ability to work independently and escalate issues.
• Fluency in English.

Responsibilities

• Engage customers and assist with products and services.
• Achieve sales goals and maintain department standards.
• Participate in training and personal development.

Skills

Customer Care

Sales Skills

Product Knowledge

Relationship Building

PC/Tablet Skills

Education

High School Diploma/GED

Job description

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Job Objectives

Maximize sales and brand awareness by providing exceptional customer care in a friendly, efficient, and professional manner. Offer impartial, personalized advice and expertise regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational knowledge and solutions for customers' beauty and wellness needs, including mini-makeovers and skincare consultations. Deliver a distinctive and delightful customer experience and oversee overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engage customers by greeting and assisting with products and services, resolving issues, and answering questions.
• Share best practices in customer care by proactively offering assistance and asking questions to determine needs.
• Identify customer needs and inform them of appropriate products and services, including warm transfers when necessary.
• Provide product demonstrations and consultations using tools like the Skin Hydrometer and tablets.
• Lead and participate in in-store events to promote brand awareness and loyalty.
• Build authentic relationships with customers and engage with omni-channel solutions.
• Locate products in other stores or online if unavailable.

Operations

• Achieve or exceed sales goals by assisting customers and modeling excellent customer care.
• Review beauty business performance regularly with store leadership.
• Focus on link-selling and up-selling, showing sale items and complimentary products.
• Use testers and samples to demonstrate products and leverage promotional items.
• Maintain hygiene standards and keep the department clean and organized.
• Implement asset protection procedures to minimize profit loss.
• Process sales accurately, including employee purchases.
• Participate in meetings and calls about programs, promotions, and sales goals.
• Ensure compliance with laws regarding regulated products.
• Follow all policies and maintain respectful relationships with coworkers.
• Complete assigned special tasks.

Training & Personal Development

• Monitor own performance, set high standards, stay updated on trends, and learn from others.
• Stay informed about competitors, new product launches, and industry trends.
• Attend meetings, seminars, and training to enhance knowledge and skills.
• Complete e-learning modules as assigned.
• Maintain a professional appearance and share best behaviors with team members.
• Collaborate with Store Leadership to review goals and maintain product knowledge.

Walgreens, a leading drugstore chain, offers a supportive environment for career growth, with a focus on health and wellness services, community engagement, and inclusive employment practices.

Basic Qualifications

• High School Diploma/GED and at least one year of retail sales experience with sales goals, or experience selling beauty/cosmetic products and providing customer care.
• Ability to work independently to meet objectives and escalate issues when necessary.
• Knowledge of products and brands to meet customer needs.
• Experience building relationships within a team.
• Basic PC/tablet skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English (excluding Puerto Rico).

Preferred Qualifications

• Licensure in Cosmetology or Esthetician.
• Experience with relationship building at all organizational levels and with vendors.
• Experience demonstrating makeup application and providing makeovers.
• Experience selling Prestige brands.
• Beauty School degree.
• Externship experience at another retailer.

Walgreens is an equal opportunity employer. Compensation depends on various factors. The role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.