Beauty and Wellness Consultant

Walgreens; Saint Paul (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Beauty and Wellness Consultant to enhance customer experiences and boost sales. In this role, you will provide personalized beauty advice, conduct mini-makeovers, and lead in-store events to promote brand loyalty. Your expertise in beauty products and commitment to customer care will be key in creating a welcoming environment. If you're enthusiastic about beauty and wellness and enjoy engaging with customers, this is an exciting opportunity to make a real impact in a dynamic retail setting.

Qualifications

• At least one year of retail sales experience or experience in beauty sales.
• Knowledge of beauty products and brands is essential.

Responsibilities

• Engage customers and provide personalized product recommendations.
• Achieve sales goals through exceptional customer assistance.
• Conduct product demonstrations and consultations.

Skills

Customer Care

Sales Goals Achievement

Beauty Product Knowledge

Relationship Building

Basic PC/Tablet Skills

Education

High School Diploma/GED

Cosmetology or Esthetician License

Tools

Skin Hydrometer

Job description

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Job Objectives

Maximize sales and brand awareness by providing exceptional customer care in a friendly, efficient, and professional manner. Offer impartial, personalized expertise and advice regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational knowledge and solutions for customers' beauty and wellness needs, including mini-makeovers and skincare consultations with an emphasis on the total look. Model and deliver a distinctive customer experience and oversee beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engage customers by greeting them and offering assistance; resolve issues and answer questions to ensure a positive experience.
• Share customer care best practices; proactively offer assistance and inform customers of options.
• Identify customer needs through engagement and listening; provide appropriate product and service recommendations.
• Conduct product demonstrations and consultations using tools like Skin Hydrometer and tablets.
• Lead in-store events to promote brand awareness and loyalty.
• Build and foster customer relationships, providing authentic closure to interactions.
• Utilize omni-channel solutions to enhance engagement.
• Locate products in other stores or online if unavailable locally.

Operations

• Achieve or exceed sales goals through customer assistance and exceptional care.
• Review beauty business performance regularly with store leadership.
• Focus on cross-selling and up-selling, showcasing sale items and complementary products.
• Use testers and samples to demonstrate products, maintaining hygiene standards.
• Maintain a clean and organized department, ensure testers are stocked.
• Implement asset protection procedures to minimize profit loss.
• Process sales accurately on the register.
• Participate in meetings on programs, promotions, and brand launches.
• Ensure compliance with laws on regulated products.
• Follow all company policies and maintain respectful coworker relationships.
• Complete assigned special tasks.

Training & Personal Development

• Monitor own performance; set high standards and stay updated on trends.
• Learn about competitors, new products, and industry trends.
• Participate in meetings and training sessions; educate team members on updates.
• Complete e-learning modules as assigned.
• Maintain a professional appearance.
• Share knowledge and assist new team members.
• Collaborate with store leadership to review goals and maintain product knowledge.

Company Overview

Walgreens, a leading drugstore chain, is part of Walgreens Boots Alliance, Inc., a global pharmacy-led health enterprise. Serving over 10 million customers daily, Walgreens operates 8,175 stores across all 50 states, D.C., Puerto Rico, and the U.S. Virgin Islands, including an omnichannel platform.

Qualifications

• High School Diploma/GED and at least one year of retail sales experience meeting sales goals, or experience in selling beauty/cosmetic products and providing customer care.
• Ability to work independently to meet objectives and escalate issues when necessary.
• Knowledge of beauty products and brands.
• Experience in relationship building within a team.
• Basic PC/tablet skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English (except in Puerto Rico).
• Licensure in Cosmetology or Esthetician license (state-specific).
• Experience in makeup application and providing makeovers.
• Experience with Prestige brands and a degree from Beauty School is preferred.
• Externship experience at another retailer is a plus.

We consider applications from qualified individuals with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation ranges from $17 to $21 per hour, depending on various factors.