Beauty and Wellness Consultant

Walgreens; Kirkland (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Eine innovative Einzelhandelsumgebung sucht einen Beauty and Wellness Consultant, der leidenschaftlich für Schönheit und Wellness ist. In dieser Rolle maximieren Sie den Verkauf und die Markenbekanntheit, indem Sie außergewöhnlichen Kundenservice bieten und individuelle Beratung zu Beauty-Produkten geben. Sie werden die Möglichkeit haben, Mini-Makeovers durchzuführen und Kunden bei ihren Schönheitsbedürfnissen zu unterstützen. Seien Sie Teil eines unterstützenden Teams, das sich für die Zufriedenheit der Kunden einsetzt und eine positive Einkaufserfahrung schafft. Ihre Expertise wird geschätzt und trägt zur Förderung von Markenloyalität und Kundenbindung bei.

Qualifications

• Mindestens ein Jahr Erfahrung im Einzelhandel mit Verkaufszielen.
• Kenntnisse über Beauty-Produkte und Marken.

Responsibilities

• Maximierung des Verkaufs durch außergewöhnlichen Kundenservice.
• Durchführung von Produktdemonstrationen und Beratungen.

Skills

Kundenservice

Verkaufskompetenz

Kenntnisse in Beauty-Produkten

Teamarbeit

PC/Tablett-Kenntnisse

Education

High School Diploma/GED

Abschluss von einer Kosmetikschule

Tools

Skin Hydrometer

Job description

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Job Objectives

Maximize sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner. Offer impartial, personalized expertise and advice regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational beauty knowledge and know-how. Offer solutions for customers’ beauty and wellness needs, including mini-makeovers and skincare consultations, emphasizing the customers’ total look. Model and deliver a distinctive and delightful customer experience. Oversee and maintain overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engage customers by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Share customer care best practices by proactively offering assistance, asking questions to determine needs, and informing customers of options.
• Greet, listen, and engage customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers when necessary.
• Provide expertise in product demonstrations and consultations using tools like the Skin Hydrometer and tablet.
• Lead and deliver in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness, and Personal Care.
• Build relationships with customers, providing authentic closure of interactions, and fostering ongoing relationships.
• Engage with omni-channel solutions to enhance customer engagement and experience.
• Locate products in other stores or online if unavailable in-store.

Operations

• Achieve or exceed sales goals by assisting customers and modeling exceptional customer care.
• Regularly review beauty business performance within the store and district in partnership with store leadership.
• Focus on link-selling and up-selling by showing sale items and complementary products.
• Use testers and sampling to demonstrate product application and promote promotional items.
• Maintain testers in compliance with hygiene standards and keep the department clean and organized.
• Implement asset protection procedures to minimize profit loss.
• Process sales for customers and employee purchases.
• Participate in meetings and conference calls about programs, promotions, new items, and sales goals.
• Have a working knowledge of store systems and equipment.
• Ensure compliance with laws regarding regulated products.
• Follow all company policies and maintain respectful relationships with coworkers.
• Complete special assignments as needed.

Training & Personal Development

• Monitor own performance, set high standards, stay updated on beauty and wellness trends, learn from others, and improve job performance.
• Stay informed about competitors, new product launches, and industry trends.
• Attend meetings, seminars, and training sessions; educate team on updates and learnings.
• Complete required training and e-learning modules.
• Maintain a professional appearance per company guidelines.
• Share behavior and provide training to new Consultants.
• Collaborate with Store Leadership to review goals and maintain product knowledge.

About Walgreens

Walgreens is one of the largest drugstore chains in the US, operating over 8,175 stores nationwide. We focus on making health and happiness simpler and more accessible, offering health services, pharmacy, and wellness products. We value a supportive, inclusive environment and commitment to community well-being.

Minimum Qualifications

• High School Diploma/GED and at least one year of retail sales experience with sales goals or proactive selling experience in beauty/cosmetics.
• Ability to develop solutions independently and escalate issues when necessary.
• Knowledge of beauty products and brands.
• Experience in team relationship building.
• Basic PC/tablet skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English (except in Puerto Rico).

Preferred Qualifications

• Licensure as a Cosmetologist or Esthetician.
• Experience with makeup application and providing makeovers.
• Experience selling Prestige brands.
• Degree from Beauty School.
• Externship experience at another retailer.

Walgreens is an Equal Opportunity Employer. Compensation ranges from $18 to $23 per hour, depending on factors like location, skills, and experience. This role remains open until filled. For benefits details, visit jobs.walgreens.com/benefits.