Beauty and Wellness Consultant

Walgreens; Franklin (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Beauty and Wellness Consultant to enhance customer experiences in a vibrant retail environment. This role involves maximizing sales through exceptional service and personalized beauty consultations. You will engage with customers, provide expert advice on beauty products, and lead in-store events to promote brand loyalty. If you have a passion for beauty and wellness, and enjoy building relationships with customers, this opportunity is perfect for you. Join a supportive team that values your growth and contributions while making a positive impact in the community.

Qualifications

• At least one year of retail sales experience with sales goals.
• Knowledge of beauty products and brands is essential.

Responsibilities

• Engage customers and provide personalized product recommendations.
• Achieve sales goals through excellent customer service.

Skills

Customer Care

Sales Techniques

Beauty Product Knowledge

Relationship Building

Basic PC/Tablet Skills

Education

High School Diploma/GED

Tools

Skin Hydrometer

Job description

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Job Objectives

Maximize sales and brand awareness by providing exceptional customer care in a friendly, efficient, and professional manner. Offer impartial, personalized expertise and advice regardless of brand and budget. Demonstrate a passion for beauty and wellness, providing inspirational knowledge and solutions, including mini-makeovers and skincare consultations, focusing on the customer's total look. Deliver a distinctive and delightful customer experience and oversee the overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

• Engage customers by greeting and assisting with products and services, resolving issues, and ensuring a positive experience.
• Share customer care best practices by proactively offering assistance and informing customers of options.
• Identify customer needs through engagement and provide appropriate product recommendations and services.
• Conduct product demonstrations and consultations using tools like the Skin Hydrometer and tablets.
• Lead in-store events to promote brand awareness and loyalty.
• Build and foster customer relationships with authentic interactions.
• Utilize omni-channel solutions to enhance engagement.
• Locate products in other stores or online if unavailable locally.

Operations

• Achieve or exceed sales goals through excellent customer service and product assistance.
• Regularly review store performance and collaborate with leadership.
• Focus on link-selling and up-selling techniques.
• Use testers and samples to demonstrate products and leverage promotional items.
• Maintain hygiene standards, stock testers, and keep the department organized.
• Implement asset protection procedures to minimize loss.
• Process sales transactions accurately.
• Participate in meetings about programs, promotions, and new products.
• Ensure compliance with legal regulations and company policies.
• Complete assigned special projects.

Training & Personal Development

• Monitor personal performance, set high standards, and stay informed on industry trends.
• Attend training sessions and participate in knowledge-sharing activities.
• Maintain a professional appearance and support team members, including training new consultants.
• Collaborate with leadership to review goals and enhance product knowledge.

Company Overview

Walgreens, a leading drugstore chain, operates over 8,000 stores across the U.S., offering health, wellness, and retail services. Our mission is to make health and happiness accessible and straightforward, providing a supportive environment for career growth and community impact.

Minimum Qualifications

• High School Diploma/GED and at least one year of retail sales experience with sales goals or experience selling beauty/cosmetic products and providing customer care.
• Ability to work independently and develop strategies to meet objectives.
• Knowledge of beauty products and brands.
• Relationship-building skills within teams and with customers.
• Basic PC/tablet skills.
• Flexible schedule including evenings, weekends, and holidays.
• Fluency in English (except in Puerto Rico).

Preferred Qualifications

• Licensure in Cosmetology or Esthetician.
• Experience in makeup application and providing makeovers.
• Experience with prestige brands.
• Degree from a Beauty School.
• Externship or retail experience in beauty.