Beauty and Wellness Consultant

Lensa; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in beauty and wellness is seeking a passionate Beauty and Wellness Consultant. This role involves engaging with customers, providing expert advice, and promoting products to enhance customer satisfaction. You'll be responsible for achieving sales goals, maintaining a clean and organized department, and leading in-store events. The ideal candidate will have a strong background in retail sales, excellent communication skills, and a genuine interest in beauty trends. Join a dynamic team where your contributions will make a real difference in customer experiences and brand loyalty.

Qualifications

• 1+ years of retail sales experience with a focus on beauty products.
• Strong customer engagement and relationship-building skills.

Responsibilities

• Engage customers and provide exceptional service to enhance their experience.
• Achieve sales goals through effective product demonstrations and consultations.

Skills

Customer Service

Sales Skills

Product Knowledge

Relationship Building

Communication Skills

Self-Development

Education

High School Diploma/GED

Degree from Beauty School

Tools

Skin Hydrometer

PC/Tablets

Job description

Beauty and Wellness Consultant

Company: Walgreens

Location: 317 S STATE ST, ANN ARBOR, MI, 48104

Employment Type: Flexible hours

Job ID: 1545292BR

Job Function: Retail

Job Responsibilities/Tasks

1. Customer Experience
   • Engages customers by greeting them and offering assistance with products and services.
   • Resolves customer issues and answers questions to ensure a positive customer experience.
   • Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
   • Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
   • Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
   • Leads and delivers in-store events to promote brand awareness and loyalty.
   • Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
   • Engages with omni-channel solutions to enhance customer engagement/experience.
   • Locates products in other stores or online if unavailable in the store.
2. Operations
   • Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
   • Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
   • Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
   • Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
   • Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
   • Implements company asset protection procedures to identify and minimize profit loss.
   • Processes sales for customers and/or employee purchases on cash register.
   • Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
   • Ensures compliance with state and local laws regarding regulated products.
   • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
   • Completes special assignments as assigned.
3. Training & Personal Development
   • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.
   • Maintains knowledge of competition, new product/brand launches, and overall industry trends.
   • Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities.
   • Maintains professional appearance and image in compliance with company guidelines at all times.
   • Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.

External Basic Qualifications:

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience in developing ways to accomplish goals with little or no supervision.
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Requires willingness to work flexible schedule including evenings, weekends, and holidays.
• Must be fluent in reading, writing and speaking English.

Preferred Qualifications:

• Licensure in Cosmetology or as an Esthetician.
• Experience establishing & maintaining relationships with individuals at all levels of the organization.
• Experience demonstrating makeup application and providing makeovers to customers.
• Degree from Beauty School.
• Experience with another retailer in the form of an Externship.