Beauty Advisor

L'OCCITANE Group (B Corp); Massachusetts; On-site; USD 25,000 - 29,000; Full time

Job summary

L’OCCITANE Group in Massachusetts seeks a Beauty Advisor to welcome guests, craft a sensory skincare experience, and guide customers through our iconic yellow doors.

You will collaborate with a team to deliver warm hospitality, respond to guest needs, and uphold sustainability values while learning about body care and fragrance.

Qualifications

• Strong communication and problem-solving abilities.
• Entrepreneurial mindset with customer-centric sales experience.
• Interest in skincare, body care, and fragrance is beneficial.
• Adaptability and flexibility in a retail environment.
• Basic technology skills for point-of-sale and inventory tasks.

Responsibilities

• Be the host: greet guests warmly and offer a sensorial experience.
• Prioritize guest experience and anticipate needs.
• Welcome feedback and maintain a growth mindset.
• Support store operations and take initiative to solve problems.
• Mentor and encourage teammates to foster a positive, inclusive culture.
• Communicate with care and adapt to diverse personalities.

Skills

Strong communication

Entrepreneurial attitude

Customer focus

Skincare interest

Adaptability

Technology basics

Job description

Who You Are:

Embark on a serene journey as a Beauty Advisor with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

Who You Are:

Embark on a serene journey as a Beauty Advisor with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $18.26 - $21.00 per hour (depending on skills and experience).