Beauty Advisor - Part Time - Grand Central

L'OCCITANE Group (B Corp); New York (NY); On-site; USD 25,761 - 29,618; Full time

Job summary

L’OCCITANE Group is seeking a Beauty Host in New York to greet guests, create a tranquil, sensorial experience, and welcome customers as if in their own home. You will guide them through our skincare, body care and fragrance offerings, fostering a memorable visit.

The role emphasizes hospitality, attentive service, teamwork, and adaptability. Prior retail or sales experience and a genuine interest in skincare are valued in this customer-focused environment.

Qualifications

• Strong communication skills and the ability to solve problems creatively.
• Experience in customer-facing or retail settings with a focus on satisfaction.
• Wish to work in skincare, body care and fragrance is a plus.

Responsibilities

• Greet each guest warmly and offer a sensorial experience that feels like a home welcome.
• Prioritize guest experience and anticipate needs.
• Collaborate with team and uphold store policies while solving customer requests.

Skills

Strong communication

Customer service

Sales-driven environment

Hospitality mindset

Adaptability

Basic technology skills

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic Technology Skills.

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $18.70 - $21.50 per hour (depending on skills and experience).