Beauty Advisor

Ulta Beauty; Vienna (WV); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading beauty retailer as a Beauty Advisor, where you'll provide exceptional service and engage with guests to enhance their shopping experience. This role requires a passion for beauty, strong guest service skills, and the ability to work collaboratively in a fast-paced environment. You'll be responsible for sales, product knowledge, and maintaining store standards while contributing to a positive team atmosphere. If you love beauty and helping others, this is the perfect opportunity for you!

Qualifications

• 1 year of relevant work experience or equivalent education preferred.
• High school diploma preferred.

Responsibilities

• Provide exceptional service and engage guests to determine their needs.
• Contribute to meeting store goals related to sales and guest loyalty.
• Maintain store cleanliness and ensure compliance with policies.

Skills

Guest Service

Selling Skills

Customer Relationship Skills

Troubleshooting Ability

Teamwork

Education

High School Diploma

Tools

POS System

Apple Devices

Job description

Join to apply for the Beauty Advisor role at Ulta Beauty

We consider applications for this position on an ongoing basis.

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Principal Duties & Responsibilities

The BA is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Handle customer service, sales, refunds, and exchanges courteously and assist with online orders.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and enhance the guest experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while achieving sales goals.
• Stay informed regarding new and existing products and services and be knowledgeable about their ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment supporting teammates, peers, and guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty’s systems.
• Collaborate with managers and associates to help grow the business.
• Participate in ongoing training to enable continuous professional development and improve sales performance.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Drive sales by maintaining replenished, signed, and faced work areas, and ensuring testers are available.
• Maintain store cleanliness and standards across all areas.
• Participate in merchandise resets, planograms, displays, inventory procedures, and shipment processing using Ulta Beauty’s technology and best practices.
• Protect company assets through loss prevention practices and exceptional guest service.
• Perform other operational tasks as directed.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 1 year of relevant work experience or equivalent education and experience preferred.

Skills

• Passion for guest service and selling skills.
• Proficiency with basic technology (e.g., POS system, Apple devices).
• Strong customer relationship skills.
• Troubleshooting ability.
• Ability to work independently and as part of a team.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.

Working Conditions

• Mobility throughout the store during shifts.
• Frequent standing, bending, reaching, and twisting.
• Regularly lift and move up to 25 lbs.
• Continuous object manipulation during shifts.

If an associate has a disability preventing them from performing essential functions, the company will engage in an interactive process to determine reasonable accommodations.