Beauty Advisor

L'Occitane En Provence; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

L’Occitane Highland Village in Houston invites a Beauty Advisor to welcome guests with warmth and to craft a sensory, spa-like experience through skincare, fragrance, and body care offerings.

You will anticipate guest needs, gather feedback, and collaborate with a diverse team to ensure exceptional service and store success. A passion for beauty and customer care is essential.

Qualifications

• Excellent communication and problem-solving abilities.
• Entrepreneurial mindset with sales experience.
• Focus on customer satisfaction and relationship-building.
• Interest in skincare, body care and fragrance.
• Adaptability and flexibility in a dynamic retail environment.
• Basic technology skills for POS and inventory tasks.

Responsibilities

• Be the host and greet every guest with warmth, creating a sensorial experience.
• Anticipate guest needs and strive to exceed expectations.
• Welcome feedback openly and maintain a growth mindset.
• Support store operations and policies; take initiative to solve problems.
• Offer direction, mentorship, and encouragement to teammates.
• Collaborate with the team using diverse communication styles.

Skills

Strong communication

Creative problem-solving

Entrepreneurial attitude

Customer satisfaction

Skincare interest

Adaptability

Basic technology skills

Job description

Who You Are:

Embark on a serene journey as a Beauty Advisor with L’Occitane Highland Village. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.