Beauty Advisor

L'Occitane En Provence; Burlington (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

L’Occitane En Provence in Burlington, MA is seeking a Full-Time Beauty Host to greet guests and create a serene, sensorial experience at our flagship yellow doors. You will focus on exceptional guest service, anticipate needs, and collaborate with the team to uphold store policies while guiding customers through our skincare and fragrance offerings.

Ideal candidates bring strong communication, a sales-driven mindset, adaptability, and basic tech skills to assist with daily operations and deliver

Qualifications

• Excellent communication and hospitality skills.
• Sales-oriented with a customer-first approach.
• Interest in skincare and fragrances is beneficial.
• Adaptability and ability to work in a team.

Responsibilities

• Welcome each guest warmly and provide a sensorial experience.
• Anticipate guest needs and strive to exceed expectations.
• Welcome feedback and maintain a growth mindset.
• Support store operations and uphold policies with initiative.
• Lead and mentor colleagues to foster a positive team culture.
• Collaborate with the team and adapt communication styles.

Skills

Great communication

Sales-driven mindset

Customer focus

Basic tech skills

Job description

Who You Are:

Embark on a serene journey as a Full-Time Beauty Host with L’Occitane in our Burlington boutique. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $16.96 - $19.50 per hour (depending on skills and experience)

All Applicants:

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