Bear Restaurant Food Runner

Stanly Ranch; Napa (CA); On-site; USD 20,000 - 28,000; Full time

Job summary

Stanly Ranch in Napa Valley is seeking a Food Runner to support dining room service and guest satisfaction. You will deliver meals, assist with station setup, and maintain cleanliness in line with Auberge Collection standards and hotel services.

The role requires knowledge of dining room operations and the ability to quickly respond to guest needs, while learning the POS system and beverage service procedures. Training and team collaboration are emphasized.

Qualifications

• Prior experience in Food & Beverage service is required.
• Experience in table service & positioning.
• Responsible Beverage Service training certificate required.

Responsibilities

• Deliver food to guests' tables according to restaurant standards.
• Maintain knowledge of dining room layout and menu items.
• Learn and effectively use the POS system and service procedures.
• Ensure cleanliness and organization of the assigned station and service areas.
• Attend pre-shifts and required meetings.

Skills

Food & Beverage service

Table service

POS system

Tools

POS system

Job description

Job Description

Join our team as a Food Runner and be an integral part of service excellence for our guests in Bear. Deliver food and beverage to the guests’ tables as assigned according to restaurant specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Provide quality service.

Key Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Maintain complete knowledge of dining room layout.
• Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture serving temperature, portion size, garnish and method of presentation.
• Deliver food in accordance with Restaurant standards of service.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Learn and effectively use P.O.S. system and manual systems.
• Maintain complete knowledge and comply with all departmental policies/service procedures.
• Complete all opening side duties as assigned
• Organize the assigned station and ensure readiness prior to guest arrival.
• Review daily specials and maintain awareness of 86’d items throughout the shift.
• Make all varieties of coffee in accordance with departmental standards.
• Retrieve all food orders from the Kitchen and place on trays in accordance with departmental standards.
• Retrieve all beverage orders from the Bar and place on trays in accordance with departmental standards.
• Understand and anticipate guests’ needs and respond promptly.
• Acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities.
• Handle guest complaints following the four step procedure and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Complete closing side duties as assigned.
• Legibly document maintenance needs on work orders and submit to manager.
• Attend menu training, pre-shifts and other required meetings as scheduled.

The starting range for this position is $17.40. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Qualifications

Required Qualifications

• Prior experience in Food & Beverage service
• Experience in table service & positioning
• Responsible Beverage Service training certificate

Preferred Qualifications

• CPR certification
• Bilingual Spanish
• Prior experience with P.O.S. system.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.