Beaker CPI Systems Analyst I

ccf; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Beaker CPI Systems Analyst I to support and optimize Beaker/LIS applications within the Pathology Informatics CPI-Diagnostics Institute. The role focuses on planning, implementing and maintaining system functionality, ensuring timely lab changes, and regulatory compliance across disciplines.

You will troubleshoot incidents, analyze workflows, support Epic upgrades, and collaborate with healthcare professionals to deliver reliable laboratory results to

Qualifications

• Associate degree and two years of implementation, support and management of computer-based information systems experience, preferably in healthcare or lab
• OR Bachelor's degree and one year of experience
• OR High School Diploma with four years of clinical or implementation, support and management experience

Responsibilities

• Collaborate with system users and IT professionals to plan, design, implement, and optimize Beaker/LIS applications.
• Gather, validate, and translate requirements into Beaker/LIS specifications and product management.
• Design and build Beaker/LIS workflows to meet user needs and ensure data accuracy.
• Troubleshoot Beaker/LIS incidents, monitor interfaces, and resolve errors.
• Provide end-user support for Epic Beaker issues and support laboratory workflows.

Skills

Beaker/LIS knowledge

Epic applications

Analytical thinking

Education

Associate's Degree in IT/CS or related

Bachelor's Degree

High School Diploma with relevant experience

Tools

Epic Beaker

LIS systems

Lab Informatics

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Beaker CPI Systems Analyst I

Location

Cleveland

Facility

Remote Location

Department

Pathology Informatics Cpi-Diagnostics Institute

Job Code

T97990

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Beaker CPI Systems Analyst I, you will support information technology applications by planning, designing, implementing, maintaining, and optimizing system functionality, specializing in Outreach Laboratory Interfacing and Maintenance. In this role, you will troubleshoot Beaker/LIS-related incidents, perform workflow analysis, monitor and resolve interface errors, and complete low-complexity Beaker/LIS build tasks. You will be responsible for supporting and optimizing Beaker workflows and ensuring the timely implementation of laboratory changes, enhancements, and regulatory requirements across multiple laboratory disciplines. You will also support submitter maintenance essential to Cleveland Clinic Laboratories' outreach operations and contribute to annual Epic upgrades, Nova Note reviews, billing initiatives, Rover support, and external system integrations, including those with outside organizations. Additionally, you will assist with project documentation, task planning, and general communications to support strong system performance and a positive user experience. This role is instrumental in delivering reliable laboratory results rapidly to providers to support patient care.

A caregiver in this position works days from 8:00 a.m. -- 5:00 p.m.

To be considered for this role, caregivers must reside in Ohio or Florida.

A caregiver who excels in this role will:

• Collaborate with system users and other IT professionals to evaluate, plan, design, implement, and provide ongoing optimization and preventative maintenance support for Beaker/LIS-related applications.
• Gather, validate, and translate technological requirements into design and development specifications while providing Beaker/LIS-related product management.
• Analyze, design, and build workflows to meet the needs of Beaker/LIS users.
• Analyze and diagnose Beaker/LIS-related system problems, identify root causes, and resolve issues or eliminate them to appropriate IT staff when outside the area of responsibility or expertise.
• Assume on-call responsibilities as required.
• Monitor interfaces and troubleshoot errors.
• Provide end-user support for Epic Beaker issues, focusing on pre-analytical, phlebotomy, and patient-facing workflows for laboratory operations.
• Build and maintain laboratory records in Epic to support system enhancements and laboratory requests.
• Support laboratory billing processes.
• Participate in regular meetings with the analyst team and laboratory subject matter experts (SMEs).
• Provide ongoing project support.
• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Associate's Degree in Information Technology, Computer Science or related field and two years of implementation, support and management of computer-based information systems experience preferably in a health care or lab environment OR two years of clinical experience in a role utilizing the systems supported by this position (Epic, Beaker, LIS)
• OR Bachelor's Degree and one year of experience
• OR High School Diploma/GED and four years of clinical or implementation, support and management of computer-based information systems experience preferably in a health care or lab environment

Preferred qualifications for the ideal future caregiver include:

• Experience typically supported by a license in a medically related field such as nursing, respiratory, lab, or technical certification in a related field
• Certification/proficiency in one or more Epic applications
• Beaker certification/proficiency or other Lab Informatics System certification
• Familiarity working in a clinical system
• Knowledge of laboratory workflows
• Pathology and lab medicine practical experience
• *For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.