Beach Central Counselor - Graduation, Policy and Appeals

California State University, Long Beach; Long Beach (CA); On-site; USD 57,000 - 58,000; Full time

Benefits offered by this job

Tuition fee waivers

Health/Dental/Vision plans

Wellness programs

Job summary

California State University, Long Beach (CSULB) seeks a Beach Central Counselor to serve as the primary contact for student records and academic policies. You will counsel students on Academic Appeals and present workshops on policy compliance to support timely graduation.

The role requires reviewing and advising on appeal documentation, communicating complex policies clearly, and providing equitable, student-centered service across campus.

Qualifications

• Bachelor's degree in behavioral sciences, public or business administration, or a related field.
• Two years of professional experience in a student services program.
• Strong counseling and communication skills with equity-minded approach.

Responsibilities

• Serve as primary Beach Central contact for student records and policies.
• Counsel students on Academic Appeals and graduation requirements.
• Present workshops on university policies to inform students.

Skills

Counseling

Policy knowledge

Communication

Education

Bachelor's degree

Job description

• Unit 4 - APC - Academic Professionals of California 1

Job Search Category/Discipline

• Administrative 1

Time Basis

• Full Time 1

Beach Central Counselor - Graduation, Policy and Appeals

Job no: 563437
Work type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Job Summary

This position serves as the representative for Student Records in Beach Central. Under the general direction of the Senior Associate Registrar, this position is responsible for counseling students to address inquiries pertaining to Academic Appeals, and presenting related workshops in group settings to inform students of University policies and procedures. The Beach Central Counselor will review and evaluate student records and appeal documentation to determine eligibility and advise students of requirements in compliance with University policies and procedures. This position will independently research and resolve issues and effectively communicate on a wide range of complex policies and procedures.

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

• Serve as the primary point of contact in Beach Central for all issues related to student records such as Academic Appeals, Timely Graduation, Graduation status, and other records-related topics. Meet with individuals to address and explain relevant University policies and procedures to students, faculty, staff and administrators. In group settings, present and inform students of University policies and procedures on Student Records' topics such as FERPA and registration.
• Provide assessment of appeals in relationship to graduation and student success.
• Evaluate and update student records and appeal documentation pertaining to Timely Graduation, Academic Appeals, Academic Progress, Academic Standing and Declaration/Change of Major processing, among other student-related topics.

Department

ES - Student Records

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 years with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Student Services Professional II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range: The hiring range for this position is $5,083 - $5,237 per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,083 - $7,228 per month.

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

This position serves as the primary point of contact within Beach Central for all student records-related matters, providing comprehensive counseling and guidance on issues such as Timely Graduation, Academic Appeals, Academic Progress, Academic Standing, declaration or change of major processing, and other record functions. They communicate accurate and timely information to students, faculty, administrators, and the public through in-person appointments, walk-ins, email, telephone, and ticketing systems, serving as a trusted resource on student records policies and procedures. The ideal candidate reviews and updates student records, collaborates with Student Records staff and campus partners, refers students to appropriate university resources, and advises students on applicable policies while ensuring timely follow-up communication. They independently assess degree requirements, identify deficiencies impacting graduation or readmission eligibility, coordinate the collection of required documentation, elevate complex issues when appropriate, and recommend solutions for leadership review.

The ideal candidate contributes to the continuous improvement of student records services by coordinating academic appeal processes, tracking and reporting appointment trends, and providing regular feedback to leadership on opportunities to enhance communication, automate processes, and remove barriers to student success and graduation. They assist with strategic planning, policy development, process improvements, service coordination, and system testing initiatives, including tools such as degree planning, academic requirements reporting, and advisor request systems. In addition, they develop and deliver training for campus departments, maintain and update procedural documentation, and support workshops and presentations that educate students on university policies and procedures related to registration, Timely Graduation, FERPA, and other student records topics.

The ideal candidate also supports departmental operations through the training of new evaluation staff, collaboration with external partners to clarify policies, coursework, and grading practices, and the maintenance of degree audit and transfer credit information within university systems. They actively contribute to shared knowledge resources, ensure accurate documentation, and demonstrate a commitment to providing exceptional student-centered service while supporting the goals and objectives of the Student Records office.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less).

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact [e-mail] .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.