Beach and Pool Supervisor

HHM Hospitality; Silver Beach (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

HHM Hospitality is seeking a Beach and Pool Supervisor at Silver Beach, Massachusetts. The ideal candidate will oversee the beach and pool areas, ensuring guest satisfaction and compliance with hotel standards. Responsibilities include managing staff, ensuring cleanliness, and maintaining safety of the facilities.

This role demands excellent supervisory and customer service skills, with a high school diploma as a minimum requirement. Applicants with previous hospitality experience and supervisory background will be given preference.

Qualifications

• High school diploma required.
• Prior experience in a related field is necessary.
• Supervisory experience is preferred.

Responsibilities

• Supervise beach and pool areas, ensuring guest satisfaction and safety.
• Handle disciplinary issues, monitoring staff performance.
• Maintain cleanliness and organization of facilities.

Skills

Supervisory skills

Customer service orientation

First aid certification

Safety compliance knowledge

Education

High school diploma or equivalent

Job description

Overview

Opportunity: Beach and Pool Supervisor

Responsible for supervising the beach and pool areas, including but not limited to overseeing membership activities, pool and beach facilities, servicing the guests’ needs and overseeing the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.

Potential Career Path

Beach and Pool Manager/Recreation Manager

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure security of beach, pool and health club access, as well as guest and hotel property.
• Handle disciplinary problems and counsel associates according to hotel standards.
• Be conscious of guests’ whereabouts and activities at all times, especially children.
• Instruct and enforce hotel policies regarding towels, chairs, umbrellas, and pool usage.
• Ensure timely set‑up of beach, pools, spas, and health clubs for guest use.
• Assist in the development, implementation, and monitoring of all beach, pool, and recreational programs. Provide well‑rounded, safe programs for guests and members.
• Provide basic first aid to any guest when needed. Request additional help if needed.
• Ensure high quality of cleanliness and maintenance for all physical facilities and equipment.
• Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps.
• Assists in maintenance and routine pump room duties. Monitors and maintains pool filtration system including backwash, handling and installation of chemicals as necessary.
• Handle pool chemicals and reagents in accordance with OSHA regulations and hotel requirements.
• Partake in water safety training session.
• Properly handle and report any employee or guest accidents and incidents.
• Ensure all outdoor and rescue equipment are up to hotel standards.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous related experience needed.
• Previous supervisory experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.