Beach and Pool Supervisor

Sea Crest Beach Resort; North Falmouth (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sea Crest Beach Resort is seeking a Beach and Pool Supervisor to oversee beach and pool areas, guest services, and recreation programs. The role ensures safety, cleanliness, and adherence to branding standards while managing a team of associates and enforcing hotel policies.

The position involves coordinating schedules, training staff, handling guest concerns, and maintaining facilities. Prior supervisory experience and a high school diploma are preferred; evening and weekend shifts may apply.

Qualifications

• High school diploma or equivalent.
• Previous related experience.
• Previous supervisory experience preferred.

Responsibilities

• Interview, select, train, schedule, coach, and support associates.
• Ensure security of beach, pool and health club access.
• Handle disciplinary problems and counsel associates.
• Monitor guests, including children, for safety and service quality.
• Enforce towel, chair, umbrella, and pool usage policies.
• Set up beach, pools, spas, and health clubs for guest use.
• Develop and monitor beach, pool, and recreation programs.
• Provide basic first aid to guests when needed.
• Maintain cleanliness and maintenance of facilities and equipment.
• Resolve guest complaints with corrective action.
• Assist in pump room duties and pool chemical handling per OSHA.
• Participate in water safety training and safety reporting.
• Ensure outdoor and rescue equipment meet hotel standards.
• Follow EarthView sustainability guidelines.
• Follow MSDS and OSHA safety requirements.
• Perform other duties as requested by management.

Skills

Supervisory experience

Guest service

Safety awareness

First aid knowledge

Training and coaching

Education

High school diploma or equivalent

Tools

Pool filtration system

Job description

Opportunity: Beach and Pool Supervisor

Responsible for supervising the beach and pool areas, including but not limited to overseeing membership activities, pool and beach facilities, servicing the guests’ needs and overseeing the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.

Potential Career Path

Beach and Pool Manager/Recreation Manager

Opportunity: Beach and Pool Supervisor

Responsible for supervising the beach and pool areas, including but not limited to overseeing membership activities, pool and beach facilities, servicing the guests’ needs and overseeing the cleanliness of beach, pools, and health clubs in accordance with established guest service and sustainability standards.

Potential Career Path

Beach and Pool Manager/Recreation Manager

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure security of beach, pool and health club access, as well as guest and hotel property.
• Handle disciplinary problems and counsel associates according to hotel standards.
• Be conscious of guests’ whereabouts and activities at all times, especially children.
• Instruct and enforce hotel policies regarding towels, chairs, umbrellas, and pool usage.
• Ensure timely set-up of beach, pools, spas, and health clubs for guest use.
• Assist in the development, implementation, and monitoring of all beach, pool, and recreational programs. Provide well-rounded, safe programs for guests and members.
• Provide basic first aid to any guest when needed. Request additional help if needed.
• Ensure high quality of cleanliness and maintenance for all physical facilities and equipment.
• Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps.
• Assists in maintenance and routine pump room duties. Monitors and maintains pool filtration system including backwash, handling and installation of chemicals as necessary.
• Handle pool chemicals and reagents in accordance with OSHA regulations and hotel requirements.
• Partake in water safety training session.
• Properly handle and report any employee or guest accidents and incidents.
• Ensure all outdoor and rescue equipment are up to hotel standards.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous related experience needed.
• Previous supervisory experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It