BDC Representative / Call Center Agent - Hilton Head Honda

Group 1 Automotive; Bluffton (IN); On-site; Full time

Job summary

An established industry player is seeking enthusiastic Internet Sales Department and Incoming Phone Sales Agents to join their team. This role involves engaging with customers via phone and email, providing exceptional service, and developing sales opportunities. You will be part of a dynamic team at a dealership known for its commitment to customer satisfaction and professional growth. With competitive pay and a comprehensive benefits package, this is an exciting opportunity to advance your career in the automotive retail sector. If you are passionate about customer service and eager to learn, this position could be the perfect fit for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Vacation

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• Experience in auto dealership retail is a plus.
• Strong communication and customer service skills are essential.

Responsibilities

• Handle inbound leads and direct them to the right contacts.
• Develop a pipeline of sales and service business opportunities.
• Provide outstanding customer service throughout the day.

Skills

Customer Service Skills

Communication Skills

Follow-through Skills

Internet Knowledge

Positive Attitude

Education

High School Diploma

Job description

Overview

CONSIDER A CAREER WITH US!

SELL EXCITEMENT - SELL HONDA!

COME AND ENJOY WORKING ON THE BEAUTIFUL ATLANTIC COASTAL PLAIN!

We are HILTON HEAD HONDA, a part of the fast-growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add talented Internet Sales Department and Incoming Phone Sales Agents to our team of professionals.

Due to customer demand, our dealership is expanding, so we need to add a Internet Sales Department and Incoming Phone Sales Agent to work with our award-winning team representing the Honda brand!

Our Internet Sales Department and Incoming Phone Sales Agents should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email.

Starting pay: $16.00 per hour plus bonuses.

In addition to competitive pay, we offer:

• Health Insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Handle inbound leads (phone, internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop a pipeline of sales and service business opportunities (partnerships, etc.) leads
• Work with the sales department to develop sales strategies and techniques
• Research and stay current in consumer and industry trends
• Communicate industry news and trends to management and dealership employees
• Provide outstanding customer service

Qualifications

• Auto dealership retail experience is a plus
• Auto dealership Internet or Business Development Center (BDC) experience
• Previous call center experience is a plus
• Superior communication and customer service skills
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Familiarity with automotive financing
• Maintaining a positive, can-do attitude

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include background checks, MVR, and drug testing in order to qualify for employment.*

We are an Equal Employment Opportunity Employer.