BDC Associate

International Alfa Romeo; Tinley Park (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Medical, dental, and vision

401K

Closed Sundays

Job summary

International Autos Group, a family-owned dealership group, is seeking a capable call center manager to lead day-to-day operations, manage leads, track metrics, and train staff. The role emphasizes strong communication, motivation, and a team-oriented approach to improve sales performance.

Based in the Milwaukee/Chicago market area, this position offers growth opportunities within the organization, with a focus on coaching, performance improvement, and delivering excellent customer experiences.

Qualifications

• Strong communication skills.
• Self-motivated with goal orientation.
• Team player.
• Organized.
• Competitive attitude.
• Previous sales experience required.
• Previous management experience preferred.
• Automotive industry experience preferred.
• Eager to improve.

Responsibilities

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

Skills

Strong communication

Organized

Self-motivated

Team player

Competitive attitude

Job description

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

WE OFFER:

• Paid training
• Paid vacation
• Medical, dental, and vision
• 401K
• Closed Sundays

RESPONSIBILITIES:

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

REQUIREMENTS:

• Strong communication skills
• Positive energy
• Eager to improve
• Competitive attitude
• Previous sales experience required
• Previous management experience preferred
• Automotive industry experience preferred
• Team player
• Organized
• Self-motivated individual that thrives on goals