BDC Agent — Customer Care & Appointment Expert

Tom Wood Inc; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical Coverage

Dental Coverage

Vision Coverage

401(k) match

Life Insurance

Disability Insurance

Training & Development

Tuition Reimbursement

Service Awards

Advancement opportunities

Job summary

Tom Wood Group is seeking a Business Development Center (BDC) Agent in Indianapolis to deliver exceptional customer service and support across our dealership locations. This fast-paced role involves handling numerous calls, scheduling service appointments, and promoting dealership programs while maintaining accurate CRM records.

You will join a team that values training, career development, and advancement opportunities within a family-owned company with over 50 years of community service.

Qualifications

• Experience in customer service, hospitality, or call center roles preferred.
• Excellent verbal and written communication skills.
• Proficient with computer systems, including Microsoft Office.

Responsibilities

• Handle 115+ inbound and outbound calls daily with professionalism and efficiency.
• Provide exceptional customer service to guests across multiple dealership locations.
• Schedule service appointments and confirm details accurately.
• Engage customers to promote dealership services and programs.
• Maintain detailed records and update customer information in CRM systems.
• Build product knowledge across the Tom Wood Automotive Group’s diverse lineup.

Skills

Customer service

Communication

Call center

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Tom Wood Group is seeking a Business Development Center (BDC) Agent in Indianapolis to deliver exceptional customer service and support across our dealership locations. This fast-paced role involves handling numerous calls, scheduling service appointments, and promoting dealership programs while maintaining accurate CRM records.

You will join a team that values training, career development, and advancement opportunities within a family-owned company with over 50 years of community service.