BCT Reservationist- Full Time

Inktel Contact Center Solutions; Fort Lauderdale (FL); Remote; USD 18,036 - 25,688; Full time

Job summary

A leading customer service provider is seeking a BCT Reservationist in Fort Lauderdale. This full-time role requires excellent communication skills and bilingual proficiency in English and Spanish. Responsibilities include engaging with customers, resolving inquiries, and providing top-notch service. The starting pay is $15.87/hr, and training is provided for the first four weeks. A positive attitude and customer-oriented approach are essential.

Qualifications

• Proven track record of ALL STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship.
• Dependable and consistent with a history of good attendance.
• Prior customer service/troubleshooting experience preferred.

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset, ensuring satisfaction.

Skills

Bilingual (English & Spanish)

Strong oral communication skills

Empathetic and active listening

Resourcefulness

Ability to multitask

Job description

Join to apply for the BCT Reservationist- Full Time role at Inktel Contact Center Solutions

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Overview

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalate customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Qualifications

• Proven track record of ALL of the following STRIVE values:
  Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (English & can SPEAK SPANISH)

Details

• Start Date: February 24, 2025
• Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
• Production Schedules available: Regular Shift – 5 days a week (includes 1 weekend day, 40 hrs a week)
• Pay: $15.87/hr
• Must be Bilingual (English & Speak Spanish)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.