BCP Customer Engagement Analytics Lead - Business Director

Capital One; McLean (VA); On-site; USD 180,000 - 300,000; Full time

Job summary

Capital One is seeking a BCP Customer Engagement Analytics Lead - Business Director to guide analytics for Accounts Payable and Expense Management. You will turn complex customer, product, and financial data into clear insights, shaping strategy and measurable business outcomes.

You will lead a team, collaborate across the Spend Management function, and influence critical business decisions. The role requires strong analytical acumen, leadership experience, and the ability to translate analysis

Qualifications

• Bachelor's Degree required.
• At least 4 years of experience performing quantitative analysis.
• At least 4 years of experience performing qualitative analysis.
• At least 2 years of experience performing people management.
• At least 2 years of experience performing project management.

Responsibilities

• Strategic leadership: develop business strategies to drive growth and profitability.
• Leadership: manage and develop analysts, coaching and mentoring.
• Product: develop and implement product and pricing strategies; model analytics.
• Marketing: lead direct-to-consumer marketing insights for products and channels.
• Credit Risk: improve credit performance with data-driven models and monitoring.
• Execution: deliver against product strategy across multiple projects.
• Partnership: collaborate with IT, Sales, Operations, Finance and others.
• Strategic analytic orientation: strong quantitative focus to support decisions.
• Executive communication: clear written and oral communication with stakeholders.
• Results orientation: focus on achieving short and long-term goals in a dynamic environment.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor's Degree

Master's Degree

Job description

BCP Customer Engagement Analytics Lead - Business Director

Business Cards & Payments (BC&P) | Build the Future. At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

We're relentlessly curious.

We ask the hard questions.

We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

We are looking for a strategic Business Director to lead analytics and help shape the future of Accounts Payable and Expense Management, two cornerstones of BC&Ps strategy. You will lead a talented team responsible for turning complex customer, product, and financial data into clear insights, bold strategies, and measurable business results. As a key member of the Spend Management leadership team, you will work cross-functionally to guide critical decisions, identify new opportunities, and build a culture of rigorous experimentation and continuous learning. If you thrive in ambiguity, ask the hard questions, and can translate analysis into a compelling path forward, this is an opportunity to help build the next generation of how small businesses manage and move money.

Summary

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications

• Bachelor's Degree
• At least 4 years of experience performing quantitative analysis
• At least 4 years of experience performing qualitative analysis
• At least 2 years of experience performing people management
• At least 2 years of experience performing project management

Preferred Qualifications

• Master's Degree
• 2+ years of expe