BC Practice Manager

Western Computer Inc.; Remote; USD 160,000 - 185,000; Full time

Job summary

A reputable technology firm is seeking a BC Practice Manager to ensure successful project delivery and employee satisfaction. This role involves managing client relationships, overseeing team engagement, and driving strategic changes. The ideal candidate has over 8 years of experience in project implementations and strong leadership skills. You will be part of a dynamic team that values innovation and promotes collaboration. Competitive compensation and excellent healthcare benefits are offered, along with a flexible remote work policy.

Benefits

Competitive salary

Comprehensive healthcare coverage

401(k)-retirement plan

Generous paid time off

Remote work flexibility

Qualifications

• 8+ years' experience in BC project implementations.
• Strong leadership and interpersonal skills.
• Excellent mentoring and coaching skills.
• Ability to manage conflict and solve problems efficiently.

Responsibilities

• Assist the Practice Director with identifying and driving strategic changes.
• Uphold the gold standard of customer satisfaction.
• Develop a strong relationship with clients on assigned projects.
• Oversee leads, driving their engagement and success.

Skills

Leadership

Communication

Negotiation

Project Management

Mentoring

Job description

The Role:

The BC Practice Manager will play a key part in ensuring the successful delivery of projects, maintaining high levels of employee satisfaction, and contributing to the growth of our organization. This role will uphold the gold standard of customer satisfaction on their assigned projects, drive forward their functional portion of the practice, manage their team, and collaborate with the other Practice Managers to maintain and improve the overall health of the practice.

Key Responsibilities:

Drive Practice Success

• Assist the Practice Director with identifying and driving strategic changes
• Monitor and react to changes in KPIs to drive customer satisfaction, employee engagement, and company profitability
• Assist in creating annual OKRs and driving achievement of those OKRs

Maintain Project Health

• Uphold the gold standard of customer satisfaction.
• Collaborate with Solution Architects and Project Managers to deliver high-quality solutions and ensure exceptional project delivery
• Monitor project status and ensure timely and quality delivery
• When needed, assist in resolving escalations including designing ‘get to green’ plans, negotiating financial impacts, and gaining customer’s trust and confidence

Client Management

• Develop a strong relationship with clients on assigned projects.
• Assist with handling escalated client issues ensuring client satisfaction.

Team Management

• Oversee leads, driving their engagement and success through performance management and career path discussions
• Coach leads to effectively manage resources
• Manage employee satisfaction issues and address concerns promptly
• Evaluate skillsets within the team and identify areas of need and improvement and foresee team expansion needs
• Drive team meetings in coordination with the rest of the Leadership Team that allows for communication of relevant company information

Process Improvement

• Contribute to the development of standardized processes and expectations to help the department and project run smoothly and efficiently.
• Identify and run with areas to improve process methodology

Support Sales Processes

• Provide ad hoc assistance with presales engagements.
• Assist in quoting and reviewing estimating worksheets and Statements of Work (SOW).
• Interact with prospects, answering questions and explaining our methodology.

Qualifications

• 8+ years' experience in BC project implementations.
• Proven experience in practice management or a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Excellent mentoring and coaching skills.
• A passion for sharing the BC solution with customers, presenting with confidence and navigating difficult conversations when customer desires and ideal systems aren’t aligned.
• Ability to manage conflict and solve problems efficiently.
• An understanding of the importance of change management and ensuring everything is on point.
• Strong Project Management Experience with an emphasis in project methodologies

The Perks:

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $160k - $185k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.

• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!

• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.

• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!

• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!