Bay Experience Host - Hospitality & Tech Support

topgolf; Richmond (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a Guest Services Associate to greet guests, take orders, and ensure a clean, welcoming bay environment. You will explain Topgolf offerings, assist with bay setup, and address guest questions with professionalism.

Ideal candidates have prior hospitality or restaurant experience and strong communication skills, with availability for evenings, weekends, and holidays. This role emphasizes teamwork and customer satisfaction in a fast-paced setting.

Qualifications

• Previous customer service experience in a hospitality or restaurant setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
• Comply with safety and health regulations at all times.

Skills

Customer service

Hospitality experience

Interpersonal skills

Communication skills

Ability to work in fast-paced env

Attention to detail

Evenings/weekends availability

Alcohol service eligibility

Job description

Topgolf is seeking a Guest Services Associate to greet guests, take orders, and ensure a clean, welcoming bay environment. You will explain Topgolf offerings, assist with bay setup, and address guest questions with professionalism.

Ideal candidates have prior hospitality or restaurant experience and strong communication skills, with availability for evenings, weekends, and holidays. This role emphasizes teamwork and customer satisfaction in a fast-paced setting.