Job Summary
The Product Specialist is responsible for managing batch job scheduling and production control operations across mainframe and distributed systems. This remote role, operating on the 2nd shift (3:00 PM to 12:00 AM), focuses on Control-M/Enterprise Manager job scheduling, batch workload management, and resolving job failures in collaboration with programmers and support teams.
Responsibilities
- Schedule temporary and permanent jobs using Control-M/Enterprise Manager and modify existing job schedules.
- Manage, monitor, and analyze batch workloads and job abends on mainframe and distributed systems.
- Maintain and manage calendars within Control-M/Enterprise Manager.
- Identify and resolve common job abends; alert support staff and escalated to management when service level agreements are at risk.
- Document all issues and resolutions through ServiceNow tickets, including incidents and incident tasks.
- Utilize TSO/ISPF, JCL, and Control-M/Enterprise Manager tools efficiently for daily operations.
- Communicate clearly and effectively, both verbally and in writing, with programmers and support personnel.
Required Skills & Certifications
- 2 5 years of experience with BMC Control-M for scheduling and managing batch jobs.
- 2 5 years of experience with BMC Enterprise Manager for job scheduling and management.
- 2 5 years managing batch workloads on AJF for mainframe and client-server applications.
- Ability to analyze alert and shout messages, assess severity, and follow escalation procedures.
- Proficiency with TSO/ISPF for analyzing batch job status and troubleshooting issues.
- Capability to identify server problems using monitoring tools such as Nagios, IP Monitor, and Tivoli.
- Strong verbal and written communication skills.
Preferred Skills & Certifications
- Expert-level knowledge of JCL abend identification and resolution.
- Familiarity with ServiceNow for incident and task management.
- General mainframe knowledge and experience with SDSF.
Special Considerations
- Must work the 2nd shift hours, including every weekend and rotational holidays.
- Remote work environment.
Scheduling
- 2nd shift schedule: 3:00 PM to 12:00 AM.
- Includes weekend and holiday rotations.