BAS Controls Technician

HTS Engineering Ltd.; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

HTS Engineering Ltd. is looking for a Service Controls Technical Lead in Houston to provide technical leadership for the service team. Responsibilities include managing service work, developing technicians, and ensuring customer satisfaction while maintaining knowledge in various control systems.

Qualifications

• Strong knowledge of Tridium, Siemens, and Distech control systems.
• Experience in service management and technical development.
• Ability to lead technical discussions for bids and proposals.

Responsibilities

• Lead execution of assigned service business and manage scheduling.
• Perform training on building control systems for owners and operators.
• Oversee maintenance agreements and warranty-related customer issues.

Skills

Technical Leadership

Customer Relationship Management

Collaboration

HVAC Systems Knowledge

Preventive Maintenance

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation, and maintenance, including our employees, suppliers, customers, and end users.

The Service Controls Technical Lead position will be responsible for providing technical leadership to the Houston service team on both sales and field operations. The technical leader will also lead the execution of all service work, including responding to, scheduling, and performing all service requests and maintenance agreements in the Houston area.

Responsibilities include:

1. Leading the execution efforts of assigned service business, including warranty-related customer issues.
2. Managing and prioritizing the day-to-day scheduling of service work for the service team.
3. Assisting owner-direct sales with technical aspects of bids and proposals and attending site walks as needed.
4. Performing and managing active maintenance and preventive maintenance agreements.
5. Onboarding and technically developing service controls technicians.
6. Working with sales and management to develop and maintain customer relationships and satisfaction.
7. Collaborating with the Houston BAS manager to manage and coordinate all small service projects.
8. Keeping customers informed of job and service progress and issues during system commissioning.
9. Performing system training for owners and operators on building control systems.
10. Maintaining high levels of knowledge in Tridium, Siemens, and Distech control systems through continued training.

HTS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.