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Job Description
Bartender Job Summary: Back of bar roles, such as support/runners and servers work as a highly functional team, providing guests with truly exceptional service within a polished yet comfortable atmosphere. Both roles partner closely with the celebrated Twin Farms' kitchen to know our fine culinary offerings and exquisitely cater to guests' needs. The Bartender/Runner is expected to follow the instructions of the F&B Management Team and General Manager of the Resort with consistency and dependability while working in cooperation with all departments. This position starts in May, 2025.
Benefits for our Bartenders:
- Paid time off up to 4 weeks
- Paid sick leave
- Vacation Pay
- Paid overtime
- Health and vision insurance
- Life Insurance
- 401k
- Daily Staff Meal
- Reports to: F&B Director, Wine Director, and Assistant Dining Room Manager
Responsibilities
- Maintain low wastage levels through good stock management and rotation, accurate recording, training and active monitoring.
- Run bar shifts, assisting and guiding staff to deal with issues and complaints and ensuring guests’ experiences exceed expectations.
- Create drinks/cocktail menus that are new and inspiring while incorporating Twin Farms' farm focus.
- Conduct research on the local market to develop and implement ideas.
- Ensure professional service at all times, aligned with the specified style.
- Communicate effectively with other F&B staff and departments.
- Follow company policies, vision, and departmental objectives consistently.
- Be knowledgeable about hotel products and services.
Supervision & Collaboration
- Collaborate with bar staff daily, communicate targets, and maintain standards.
- Encourage improvements and conduct briefings and training for staff.
- Monitor and review staff performance, provide feedback, and develop team members.
- Support team morale through social and educational events.
- Manage service responsibilities during shifts, ensuring cleanliness and high standards.
Stock, Customer Service & Safety
- Liaise with managers for stock control and budget adherence.
- Establish and maintain good guest relationships, handle complaints, and act as a brand ambassador.
- Understand and explain menu items, wines, and champagnes.
- Meet guest needs and ensure professional service standards.
- Monitor health and safety, report issues, and operate safely according to regulations.
Additional Responsibilities
- Support colleagues during peak times and undertake operational duties as needed.
- Report punctually in full uniform, adhering to grooming standards.
Physical & Work Environment
Work involves monitoring, data entry, standing, walking, bending, lifting up to 50 pounds, and exposure to chemicals, heat, and other hazards typical of restaurant environments.