Job Description
Bartender Job Summary: Back of bar roles, such as support/runners and servers, work as a highly functional team, providing guests with exceptional service within a polished yet comfortable atmosphere. These roles partner closely with the Twin Farms' kitchen to know our culinary offerings and cater to guests' needs. The Bartender/Runner follows the instructions of the F&B Management Team and General Manager with consistency and dependability, working in cooperation with all departments. This position starts in May, 2025. https://vimeo.com/293159188
Benefits for our Bartenders:
- Benefits
- Paid time off up to 4 weeks
- Paid sick leave
- Holiday Pay
- Paid overtime
- Health and vision insurance
- Life Insurance
- 401k
- Daily Staff Meal
Reports to: F&B Director, Wine Director, and Assistant Dining Room Manager
Bartender Duties and Responsibilities:
Operational Acumen:
- Maintain low wastage levels through good stock management and rotation, accurate recording, training, and active monitoring.
- Run bar shifts, assisting staff with issues and complaints, ensuring guest experiences exceed expectations.
- Prepare weekly/monthly reports as required.
- Create innovative drinks and cocktail menus that incorporate Twin Farms' farm focus.
- Research local market trends to develop new ideas.
- Ensure professional service at all times, aligned with the specified style.
- Communicate effectively with other F&B staff and departments.
- Follow company policies, vision, and departmental objectives consistently.
- Be knowledgeable about hotel products and services.
Supervision:
- Collaborate daily with bar staff.
- Set and communicate daily targets, maintaining standards.
- Foster an environment welcoming of product, process, and service improvements.
- Conduct briefings and training to enhance product knowledge.
- Monitor performance, provide feedback, and set objectives.
- Support team development based on individual abilities.
- Maintain team morale through social and educational events.
- Take responsibility for service in your designated area during shifts.
- Oversee the operation of your station, private functions, or room service.
- Maintain cleanliness standards in dining areas.
Stock and Inventory:
- Coordinate with managers to ensure stock control and achieve budgeted margins.
Customer Service:
- Build and maintain good guest relationships, handling requests and complaints professionally.
- Act as a brand ambassador, upholding group values externally and internally.
- Be familiar with all dishes and wines, capable of providing explanations and selling effectively.
- Ensure guest wishes are met reasonably and staff call guests by correct names and titles.
- Greet, seat, and take orders from guests professionally.
- Gather feedback and utilize it to improve service quality.
Health and Safety:
- Contribute to risk assessments, monitor safety issues, and operate safely.
- Be aware of fire, safety procedures, and health regulations.
General Responsibilities:
- Support colleagues during peak times and perform operational duties as required.
- Report punctually in full uniform, adhering to grooming standards.
Physical Requirements and Work Environment:
- Require vision for monitoring and data entry; involve standing, walking, bending, lifting up to 50 pounds.
- May involve exposure to chemicals, heat, smoke, and hazardous conditions.
- Work environment includes restaurant and kitchen settings with potential exposure to alcohol and other hazards.
Qualifications: Additional information will be kept confidential according to EEO guidelines.