Bartender/Server (Lead) - Doubletree Phoenix Midtown

Hotel Yountville; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

DoubleTree by Hilton Phoenix Midtown is seeking a motivated Bartender/Server (Lead) to support the restaurant, lounge, and bar operations, delivering guest experiences with leadership.

This hands-on role blends bartending, serving, and team supervision, training staff on service standards, menu knowledge, and guest engagement, while upholding Hilton hospitality.

Qualifications

• Minimum 2 years of bartending and serving experience.
• Lead or supervisory experience preferred.
• Strong knowledge of beer, wine, spirits, and cocktails.
• Experience with POS systems and cash handling.
• Food Handler Certification and Alcohol Service Certification required or obtainable upon hire.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Lead bartenders and servers during shifts and train staff.
• Ensure service excellence and brand standards.
• Handle orders, enter into POS, and process payments.
• Maintain cleanliness and sanitation in service and bar areas.
• Assist with opening/closing procedures and inventory monitoring.
• Support banquet and event operations when needed.

Skills

Leadership

Bartending

Guest service

Conflict resolution

Cash handling

POS systems

Multi-tasking

Attention to detail

Education

Food Handler Certification

Alcohol Service Certification

Tools

POS systems

Job description

Bartender/Server (Lead) - Doubletree Phoenix Midtown

Phoenix, Arizona, United States

Location Description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

Position Summary

DoubleTree by Hilton is seeking a motivated and experienced Bartender / Server (Lead) to support the daily operations of the restaurant, lounge, and bar while delivering exceptional guest experiences. This hands-on leadership role combines bartending and serving responsibilities with team supervision, training, and operational oversight. The ideal candidate leads by example, ensures service excellence, and maintains Hilton hospitality standards.

Key Responsibilities

Leadership

• Lead and support bartenders, servers, and food runners during assigned shifts.
• Train, coach, and mentor team members on service standards, menu knowledge, and guest engagement.
• Monitor staff performance and provide constructive feedback.
• Assist management in resolving guest concerns and service recovery situations.
• Ensure compliance with company policies, food safety standards, and alcohol service regulations.
• Prepare and serve alcoholic and non-alcoholic beverages according to recipes and brand standards.
• Provide exceptional table and bar service to guests.
• Accurately take food and beverage orders and enter them into the POS system.
• Verify guest age and ensure responsible alcohol service.
• Handle cash, credit card transactions, and daily reconciliation procedures.
• Promote menu items, specials, and beverage offerings to increase sales.

Operations

• Assist with opening and closing procedures.
• Maintain cleanliness, organization, and sanitation of all service and bar areas.
• Monitor inventory levels and communicate replenishment needs.
• Support banquet and special event operations as needed.
• Ensure compliance with Hilton brand standards and local health department requirements.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

Qualifications

• Minimum 2 years of bartending and serving experience required.
• Previous lead, supervisor, or team leadership experience preferred.
• Strong knowledge of beer, wine, spirits, and cocktail preparation.
• Excellent guest service and conflict-resolution skills.
• Experience using POS systems and handling cash transactions.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Food Handler Certification and Alcohol Service Certification required or obtainable upon hire.
• Leadership and team development
• Problem-solving and decision-making
• Multi-tasking in a fast-paced environment
• Attention to detail
• Professional appearance and demeanor

Status

Full-time

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