Bartender/Server (Lead) - Doubletree Phoenix Midtown

Remington Hospitality; Phoenix (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

DoubleTree by Hilton in Phoenix is seeking a motivated Bartender / Server (Lead) to oversee the restaurant, lounge and bar operations while delivering exceptional guest experiences. This hands-on leadership role blends bartending and serving with team supervision, training, and operational oversight.

You will lead by example and uphold Hilton hospitality standards to ensure service excellence across all shifts.

Qualifications

• Experience leading bar/restaurant service and supervising staff.
• Ability to train and coach teammates on service standards.
• Strong knowledge of beverage preparation and brand standards.

Responsibilities

• Lead bartenders, servers, and runners during shifts to ensure service excellence.
• Provide exceptional bartending and table service and manage order entry.
• Monitor performance, give feedback, and assist with guest concerns.
• Support opening/closing procedures and sanitation standards.

Skills

Bartending

Guest service

Team leadership

Training & coaching

Tools

POS system

Job description

Position Summary DoubleTree by Hilton is seeking a motivated and experienced Bartender / Server (Lead) to support the daily operations of the restaurant, lounge, and bar while delivering exceptional guest experiences. This hands‑on leadership role combines bartending and serving responsibilities with team supervision, training, and operational oversight. The ideal candidate leads by example, ensures service excellence, and maintains Hilton hospitality standards.

Key Responsibilities

Leadership

• Lead and support bartenders, servers, and food runners during assigned shifts.
• Train, coach, and mentor team members on service standards, menu knowledge, and guest engagement.
• Monitor staff performance and provide constructive feedback.
• Assist management in resolving guest concerns and service recovery situations.
• Ensure compliance with company policies, food safety standards, and alcohol service regulations.

Bartending & Service

• Prepare and serve alcoholic and non‑alcoholic beverages according to recipes and brand standards.
• Provide exceptional table and bar service to guests.
• Accurately take food and beverage orders and enter them into the POS system.
• Verify guest age and ensure responsible alcohol service.
• Handle cash, credit card transactions, and daily reconciliation procedures.
• Promote menu items, specials, and beverage offerings to increase sales.

Operations

• Assist with opening and closing procedures.
• Maintain cleanliness, organization, and sanitation of all service and bar areas.
• Monitor inventory levels and communicate replenishment needs.
• Support banquet and special event operations as needed.
• Ensure compliance with Hilton brand standards and local health department requirements.