Bartender On call

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

A popular entertainment venue in Philadelphia is seeking a Beverage Server responsible for mixing and serving beverages while ensuring exceptional guest service. The role requires engaging with customers, taking orders, and managing payments among other tasks. Candidates should be at least 18 years old, possess a high school diploma, and ideally have three years of relevant experience. Flexible shifts including weekends and holidays are necessary, along with knowledge of beverage order processing systems.

Qualifications

• Must be 18 years of age or older.
• Three or more years of related experience preferred.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Greets guests immediately.
• Takes drink and/or food orders from customers.
• Monitors guest alcohol consumption.
• Resolves guest complaints.

Skills

Beverage order processing

Customer service

Cash handling

Complaints resolution

Education

High school diploma or equivalent

Tools

Beverage order processing systems

Job description

Summary

Mixes and serves beverages for customers according to established guest service standards.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation.

Essential Job Functions

• Greets guests immediately.
• Takes drink and/or food orders from customers or beverage servers.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption.
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Collects payment and follows cash handling procedures.
• Orders or requisitions liquors and supplies.
• Washes glasses.
• Maintains clean and sanitary bar area.
• Resolves guest complaints.
• Performs all other duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more years of related experience preferred.
• Must be available to work flexible shifts, weekends and holidays.
• Knowledge of beverage order processing systems.
• Ability to obtain and maintain all necessary licensing.

Physical And Mental Demands

• Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms.
• Frequently required to walk; stoop, kneel or crouch.
• Ability to count.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
• Ability to work in a noisy and smoky environment.