Bartender - Hotel Cleveland, Autograph Collection

Coury Hospitality; Cleveland (OH); On-site; USD 16,531 - 30,307; Full time

Job summary

Coury Hospitality in Cleveland, OH is seeking a Bartender to deliver exceptional bar service within our Food and Beverage team. You will craft cocktails, manage wine service, upsell items, and ensure guests have a welcoming experience.

Responsibilities include greeting guests promptly, taking orders, recording drinks in the POS, handling payments, maintaining bar cleanliness, and staying knowledgeable on menus and pairings. Must be 21+ and customer-focused.

Qualifications

• Must be age 21 or above.
• Excellent communication and hospitality to guests.
• Solid knowledge of wines, spirits, and cocktails.
• Ability to perform basic math and handle money.

Responsibilities

• Greet guests promptly and seat them warmly at the bar.
• Present drink menus, take orders, and upsell drinks and food as directed.
• Prepare and serve cocktails, beer, and wine to standard recipes; manage the POS order flow.
• Record orders accurately in the POS and process payments.
• Maintain bar cleanliness and restock supplies; assist with inventory as needed.

Skills

Cocktails

Wine knowledge

Customer service

Communication

Money handling

Tools

POS system

Job description

Bartender

DEPARTMENT: Food and Beverage

REPORTS TO: F&B Supervisor

STATUS: Non-Exempt

Position Summary

Bartenders possess great ability to prioritize, multitask, and communicate effectively. They have extensive spirits knowledge and an inspired understanding of how different flavors balance each other in cocktails. Bartenders are responsible for delivering exceptional drinking and dining experiences at the bar, producing all cocktails and beer for the dining room and bar, all while remaining attentive and hospitable to the guests in front of them. Must be able to create a friendly, welcoming environment and respond to all guests with a cheerful, helpful attitude with the goal of maximizing and enriching the guest experience.

Primary Job Duties

• Observe customers as they enter the bar area and ensure they are greeted promptly and properly and seated in a friendly manner (within 1 minute of approaching the bar).
• Present drink menus, make recommendations and answer questions regarding beverages. Take beverage orders from guests and servers. Prepare and serve alcoholic and non‑alcoholic drinks consistent with the Restaurant’s standard drink recipes. Upsell drink specials and food items as directed by management.
• Execute wine service when necessary.
• Check in regularly with every guest to ensure satisfaction with food and drinks.
• Communicate all allergy and dietary restriction information clearly on tickets.
• Take tables in the bar or dining room, as assigned by management.
• Record drink orders accurately and immediately into the Point of Sale (POS) system.
• Accept guest payment, process credit card charges and make change (if applicable).
• Learn the names of patrons and personally recognize our regulars.
• Provide gracious and professional service in an efficient manner. Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.
• Respond promptly and courteously to any requests or problems.
• Report any equipment or bar maintenance problems to Manager.
• Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Keep bar properly stocked at all times.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Assist the restocking and replenishment of bar inventory and supplies.

Knowledge, Skills and Abilities

• Must be age 21 or above.
• Outgoing personality, positive attitude and strong communication skills.
• Must be knowledgeable of wine and beverage brand selections, drink garnishes, prices, etc. Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.
• Comprehensive knowledge of the inspiration, ingredients, and technique used in all house cocktails. Complete understanding of standardized recipes for classic and contemporary cocktails.
• Able to confidently make food and beverage pairing recommendations.
• Knowledge of pre‑check register operation. Possess basic math skills and have the ability to handle money.
• Knowledge of computer operations and ordering procedures.
• Knowledgeable basic sanitation.

Physical Demands

• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 40 pounds.

This job description is not intended to create a contract of employment. Employment with the Company is at‑will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.