Bartender - Bistro Attendant - Courtyard Steele Creek

Gabriel Group; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Growth opportunities

Insurance options

401(k) with company match

Employee Assistance Program

Hotel and travel discounts

Career advancement

Job summary

Midas Hospitality is seeking a friendly Bistro Attendant to join our Food & Beverage team in Charlotte, NC. This role delivers prompt, courteous service to hotel guests and customers, contributing to a welcoming dining experience.

You will support daily restaurant operations, uphold safety and sanitation standards, and assist with room service as needed, in a fast-paced hotel environment.

Qualifications

• Previous restaurant, hotel, food service, customer service, or hospitality experience preferred.
• High school diploma or GED preferred, or an equivalent combination of education and experience.
• Strong customer service and communication skills.
• Ability to remain friendly, professional, and courteous in a fast-paced environment.
• Ability to read and understand safety rules, operating procedures, and other workplace instructions.
• Basic math skills and ability to accurately handle money and perform calculations involving currency, measurements, and quantities.
• Must meet applicable legal age requirements for alcohol service in the state where the hotel operates.

Responsibilities

• Greeting guests promptly and courteously and provide attentive food and beverage service throughout the dining experience.
• Take accurate food and beverage orders and accommodate guest requests and special needs.
• Maintain thorough knowledge of menu items, recipes, daily specials, and available food and beverage offerings.
• Answer guest questions and make recommendations based on menu knowledge and guest preferences.
• Suggestively sell and upsell restaurant, lounge, and beverage menu items.
• Process guest checks and payments accurately while following established cash-handling and payment procedures.
• Verify guest checks and payment methods to protect both the guest and hotel.
• Complete opening and closing side work, including restocking, cleaning, and preparation of service areas.
• Maintain cleanliness and organization of the restaurant, wait station, kitchen service area, and other Food & Beverage spaces.
• Follow all applicable health, sanitation, food safety, and hotel standards.
• Respond to guest questions, comments, and concerns in person and by phone with professionalism and urgency.
• Attend pre-shift, pre-meal, and departmental meetings to remain informed about products, service expectations, and hotel operations.
• Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
• Provide room service support by taking orders, preparing and expediting room service trays, delivering orders to guest rooms, and obtaining payment or guest signatures.
• Assist other Food & Beverage associates and hotel departments as needed to support overall hotel operations.
• Perform additional duties and responsibilities as assigned by hotel management.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Job description

• Location 8536 Outlets Boulevard,Charlotte, NC, 28278,United States
• Employee Type PT

Start Your Journey with Midas Hospitality

Midas Hospitality is seeking a friendly, dependable, and guest-focused Bistro Attendant to join our Food & Beverage team. This position is responsible for providing prompt, courteous food and beverage service while creating a welcoming dining experience for hotel guests and customers.

The ideal candidate enjoys working with people, takes pride in providing excellent customer service, and can thrive in a fast-paced hotel restaurant environment.

What You Will Be Doing

As a Bistro Attendant, you will support daily restaurant and Food & Beverage operations while delivering exceptional service to guests.

Responsibilities include:

• Greeting guests promptly and courteously and provide attentive food and beverage service throughout the dining experience.
• Take accurate food and beverage orders and accommodate guest requests and special needs.
• Maintain thorough knowledge of menu items, recipes, daily specials, and available food and beverage offerings.
• Answer guest questions and make recommendations based on menu knowledge and guest preferences.
• Suggestively sell and upsell restaurant, lounge, and beverage menu items.
• Process guest checks and payments accurately while following established cash-handling and payment procedures.
• Verify guest checks and payment methods to protect both the guest and hotel.
• Complete opening and closing side work, including restocking, cleaning, and preparation of service areas.
• Maintain cleanliness and organization of the restaurant, wait station, kitchen service area, and other Food & Beverage spaces.
• Follow all applicable health, sanitation, food safety, and hotel standards.
• Respond to guest questions, comments, and concerns in person and by phone with professionalism and urgency.
• Attend pre-shift, pre-meal, and departmental meetings to remain informed about products, service expectations, and hotel operations.
• Maintain a clean, professional appearance and a friendly, cheerful, and courteous demeanor.
• Provide room service support by taking orders, preparing and expediting room service trays, delivering orders to guest rooms, and obtaining payment or guest signatures.
• Assist other Food & Beverage associates and hotel departments as needed to support overall hotel operations.
• Perform additional duties and responsibilities as assigned by hotel management.

What You Bring

• Previous restaurant, hotel, food service, customer service, or hospitality experience preferred.
• High school diploma or GED preferred, or an equivalent combination of education and experience.
• Strong customer service and communication skills.
• Ability to remain friendly, professional, and courteous in a fast-paced environment.
• Ability to read and understand safety rules, operating procedures, and other workplace instructions.
• Basic math skills and ability to accurately handle money and perform calculations involving currency, measurements, and quantities.
• Strong attention to detail and ability to follow established procedures.
• Ability to work effectively as part of a team and support other hotel departments.
• Must meet applicable legal age requirements for alcohol service in the state where the hotel operates.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events.

Physical Requirements

This position requires frequent standing and walking throughout the shift, as well as regular use of hands for handling food service items, equipment, and guest checks. The role may also require bending, stooping, reaching, stretching, climbing, kneeling, and occasional outdoor movement.

The position requires regularly lifting or moving items up to 10 pounds and occasionally lifting or moving up to 25 pounds. The original template also identifies standing/walking, bending/reaching/stretching, and other physical activities as regular components of the role.

The work environment is primarily indoors but may include exposure to wet or humid conditions, hot environments, moving mechanical equipment, and moderate to loud noise.

What We Offer

At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive:

• Growth and development opportunities and access to learning resources.
• Medical, Dental, and Vision insurance options.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Hotel and travel discounts.
• Employee recognition programs and career advancement opportunities.

Founded in 2006, Midas Hospitality is a leading hotel development, construction, management, and investment company with more than 1,000 associates and a portfolio of over 40 hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while fostering a people-first culture built on growth, teamwork, and opportunity.

At Midas Hospitality, our associates are the heart of our success. We are committed to creating an inclusive workplace where team members can develop their careers, make meaningful contributions, and be recognized for their achievements.

Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.